Mobile/online Banking Consultant
Abu Dhabi, United Arab Emirates
Job Description
:
Requirements:
About Adecco:
The Adecco Group is the world\xe2\x80\x99s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. With a presence in more than 60 countries. very year, our 30,000 colleagues worldwide enable millions of people to succeed in the world of work, and support more than 100,000 organizations with their human capital needs.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information, kindly visit https://www.adeccome.com/privacy-policy/ for more information.
- Handle digital banking customer queries/complaints send by Contact Center/branches/other departments.
- Manage channel enhancement initiatives/projects for Digital Banking.
- Co-ordinate with Technology team/Other departments on Digital enhancements.
- Analyze customer complaints/feedbacks and identify area of improvement.
- Prepare User stories/BRD/SOP documents.
- Handle Digital Banking BAU/operation tasks.
Requirements:
- 3-4 years of experience in handling Digital Banking customer queries/complaints.
- Experience in medium/large projects on system/process enhancements.
- Banking and Financial Services domain knowledge is must.
- Prior experience in Banking Core System Temenos (T24) and Cards System FirstVision is preferable.
- Good communication skills.
- Advanced skill in MS office (Excel, Power Point and Word).
- Strong self-management and multi-tasking skills.
- Exposure to working on Agile projects
- Experience in JIRA
About Adecco:
The Adecco Group is the world\xe2\x80\x99s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. With a presence in more than 60 countries. very year, our 30,000 colleagues worldwide enable millions of people to succeed in the world of work, and support more than 100,000 organizations with their human capital needs.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information, kindly visit https://www.adeccome.com/privacy-policy/ for more information.
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Job Detail
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Job IdJD1598563
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned