Microsoft Dynamics CRM Functional Consultant

Requirements

• Minimum 2 certifications from the following:
  • Dynamics 365 for Field Service Functional Consultant
  • Dynamics 365 for Customer Service Functional Consultant
  • Microsoft Certified: Dynamics 365 for Sales Functional Consultant
• Minimum 6 Years MSD CRM experience.
• Minimum 1 End to End implementation experience.
• The candidate should have deep knowledge of Dynamics 365 CRM.
• Experience in implementing online (cloud)CRM solutions
• Good experience in implementing MSD CRM Sales, Customer Service, Marketing modules
• Deep understanding of best practices.
• Exceptional analytical and problem-solving skills.
• Knowledge in Azure technologies like Azure Functions, Logic Apps development are advantageous.
• Experience in public sector is desirable.
• Experience in using the Scrum agile framework and use of tools such as Visual Studio Team Services or JIRA Agile.

Key Responsibilities:

• Assist across all phases of project (e.g. Plan, Analyze, Design, Build, and Test).
• Support design of conceptual architecture and technical solutions.
• Coordination and support of development tasks among development teams.
• Enhance efficiency of development, testing and release process.
• Develop tools and frameworks to ensure robust and high-quality delivery of Dynamics 365 Implementations.
• Conduct code review, walkthrough & testing of programs to ensure the quality of deliverables meet the requirements and adhere to defined processes.
• Support team in developing and implementing complex programs.
• Ensure technical issues are resolved in a cost effective, efficient, and timely manner.
• Coach and mentor the technical team in the development of the project from a technical perspective
• Document technical risks and issues, and actively work to avoid, mitigate, and resolve risks and technical debt.