Job Description

Purpose: Responsible for managing day to day technical support of our Dynamics AX 2012 R3 ERP system and work closely with the AX team to provide technical and functional support services. KEY RESPONSIBILITES:

• Responsible for the technical support in Dynamics AX 2012/D365 and as well as integrated third-party application interfaces.
• Provide in-depth support for users remotely, via written correspondence and using Service Now support platform, to resolve Dynamics AX complex or escalated problems.
• Will be required to prepare technical specification documents for customizations and bug fixes.
• Ensure to technical support documents are complete and fixes are delivered successfully as per the plan.
• Involvement in the Release / upgrade/ implementation cycle as needed.
• On-going monitoring and investigation of Dynamics AX 2012, and D365 systems
• Responsible to design and build new custom functionality in Dynamics AX using X++ programming language.
• Able to perform AX application performance tuning using AX and SQL tools
• Ability to work collaboratively as part of an existing delivery team
• Conduct analysis to triage the assigned issues and escalate as required
• Provide research, advice and opinion regarding ERP issues and associated risks
• Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner
• Aim to align response times with team SLA's delivering a consistently high quality of service
• Engage with appropriate internal and external resources to resolve issues and keep users updated on progress toward resolution
• Monitor, follow-up and maintain the AX support queue. Ensure that support issues are assigned, and resolutions are documented
• Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
• Able to customize SSRS reports in Dynamics AX
• Provide pre-go live and post go live end user support.
• Any other reasonable duties as required by leaders in the business

EDUCATION and EXPERIENCE:

• Bachelor's degree in information technology or equivalent
• Strong professional knowledge of Microsoft Dynamics AX 2012/D365 Technical
• 3+ years of hands-on experience supporting and developing Dynamics AX AX2012 and D365 ERP
• Experience in executing all phases of support projects from designing, developing, and testing till Go-live and post go-live.
• Microsoft Technical certification is preferred.
• Troubleshooting system issues for users across multiple sites
• Demonstrate high degree of self-motivation, preparedness to accept responsibility, and the ability to facilitate innovative issues resolutions
• Highly organised with an ability to prioritise and multitask
• Excellent analytical skills and ability to make decisions
• A preparedness to take the initiative and a strong desire to achieve results

SKILLS:

• Strong written and oral communication skills
• Ability to understand, communicate, interpret the client business processes and requirements.
• Self-driven and self-motivated, ability to self-direct progress in tasks and achieving KPI's
• Systems thinking - Systems thinking often involves moving from observing events or data, to identifying patterns of behaviour overtime, to surfacing the underlying structures that drive those events and patterns.
• Collaborative approach works well within a team including supporting team members when needed
• Solution focused, ability to identify problems and likely solutions
• Desire for continuous learning, including learning from mistakes and identifying areas for improving processes
• Takes responsibility for own actions, including delivering on agreed outcomes

Candidates should be currently on visit visa or available to join immediately. Job Types: Full-time, Permanent Salary: AED6,500.00 - AED8,500.00 per month Application Question(s):

• Are you currently on visit visa and available to join immediately?

Experience:

• Microsoft Dynamics AX 2012: 3 years (Required)