The position is dedicated to deliver a professional and comprehensive tourist and non-technical merchant support service to our shoppers and merchant partners for our UAE market.

Key Responsibilities

• Strive for first contact resolution when dealing with all shoppers, merchants on a day-to-day basis in location
• Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a reso
• To be the first line of contact for all registered retailers within the mall
• Ensuring the retailers have all the material to offer their service, including branding.
• Conduct regular training in store for the sales teams
• Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications
• Act as point of contact for Mall Management Office
• 1st line support to Merchants experiencing any issues
• Assist in the onbaording of new merchants
• Be fully familiar and understand authority level and ultimate accountability of this role.
• Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
• To meet business needs, this role might also include other administrative tasks.
• Cooperate with other departments of the company to ensure the processes are aligned
• Participate in the Company\xe2\x80\x99s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.

Skills, Knowledge & Expertise

• Basic technology understanding (pos, till).
• Proven track record of moderately complex problem solving and decision-making ability.
• Strong analytical skills. Strategic Thinking and Planning.
• Effective team player. Works effectively with others to identify and resolve issues. Effectively motivates to achieve common goals. Builds self-confidence in others. Shares information and keeps team members and supervisors informed.
• Effective communicator, orally and in writing.
• Typically focuses on various regions.
• Technical. Familiarity with Microsoft applications, including Word, Excel or other database applications.
• Written and spoken fluency in English required.
• Bachelor\'s degree or equivalent education required as minimum. Knowledge of commercial financial products/services.
• Understanding of banking/financial services industry. Basic understanding of payments products, services, and operations (or equivalent in other financial services organizations).