Are you an expert in aftermarket technical support for customers?Be part of a successful team!Industry Energy technology (IET) part of Baker Hughes Company operates across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our mechanical Engineering Team uses cutting-edge technology to design gas and steam turbines, compressors, and expanders.Partner with the bestAs a MENATI After Market Technical Support Leader, you will be responsible for:

• Collaborating with Valves Aftermarket global leadership and local sales leaders and regional channel partners to deliver operational excellence in the region.
• Working with aftermarket management and product line teams to set strategic direction for growth initiatives of all work processes across your region and support department.

• Developing and maintaining service policies, procedures and service agreements related to all aspects of service operations including financial review processes, escalation processes, customer surveys and compliance with standard guidelines.
• Managing Service financials including revenue and expense forecasting.
• Influencing standard Service metric reporting and accountability.
• Working with team to optimize field service capacity planning and modeling.
• Assisting with pricing and quoting for Revenue Cycle and relevant products.
• Staying current on new third-party vendor product offerings and BH functionality planning to assist prospects as they are evaluating new releases.
• Conducting periodic review of the BH Win/Loss data to assess current process and recommended improvements to the implementation process.

Fuel your passionTo be successful in this role you will:\xc2\xb7 Have a bachelor\xe2\x80\x99s degree in a relevant engineering discipline.\xc2\xb7 Have 15+ years of experience in Valves business with customer aftermarket support.\xc2\xb7 Have experience in business development.\xc2\xb7 Have a -proven ability to deal with executives at all levels.\xc2\xb7 Demonstrate experience working in a team-focused environment.\xc2\xb7 Demonstrate success in driving process improvement across the services business.\xc2\xb7 Project success driving cross-business / functional teams to drive service excellence.\xc2\xb7 Demonstrate leadership, coaching, and team-building skills.\xc2\xb7 Have excellent verbal and written communication skills, including formal presentations.\xc2\xb7 Flexible to travel 50% including overnight stays.Work in a way that works for you.We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:\xc2\xb7 Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiveWorking with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:\xc2\xb7 Contemporary work-life balance policies and wellbeing activities\xc2\xb7 Comprehensive private medical care options\xc2\xb7 Safety net of life insurance and disability programs\xc2\xb7 Tailored financial programs\xc2\xb7 Additional elected or voluntary benefits#LI_Onsite

Baker Hughes