Prepare and organize dental treatment reports and documentation in coordination with the dentists.
Submit and follow up on insurance approval requests through relevant platforms (Daman, Thiqa, Adnic, etc.)
Record and update patient information and procedures in the clinic's medical system.
Use proper dental codes (e.g., ADA/CPT) for accurate documentation and billing.
Follow up on insurance rejections and work with dentists to provide justifications or resubmit requests.
Support the front desk in communicating treatment plans and insurance coverage to patients.
Maintain confidentiality and security of all patient medical records and documents.
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