Job Description

Position Overview

We are seeking a motivated and knowledgeable

Scientific Support Specialist

to join our veterinary equipment supply company. This role is crucial in providing technical expertise, customer training, and after-sales support for veterinary laboratories and clinics using our advanced diagnostic equipment, including

hematology analyzers, chemistry analyzers, bacterial/viral detection systems, and PCR machines

.

Key Responsibilities

Customer Support & Troubleshooting

Provide first-line technical support to veterinary clients for equipment setup, calibration, and problem resolution. Diagnose and resolve technical issues (hardware/software) remotely or on-site. Liaise with engineering/service teams when advanced support is required.

Training & Education

Deliver training sessions to veterinarians and laboratory staff on equipment operation, workflow optimization, and best practices. Develop user-friendly manuals, quick guides, and training videos.

Customer Engagement

Build strong relationships with veterinary professionals to ensure proper usage and satisfaction with products. Collect feedback on product performance to share with R&D and sales teams.

Reporting & Documentation

Maintain accurate service records, case logs, and customer reports (including photos and technical notes). Prepare periodic summaries on recurring issues and customer needs.

Scientific Expertise

Stay updated on

veterinary diagnostics, microbiology, and molecular biology techniques

(PCR, ELISA, etc.). Act as a bridge between clinical users and the company's sales/technical teams.
Job Type: Full-time

Application Question(s):

How many years of experience ? Do you have UAE car licence? ready for immediate joining? whats your expected salary? * Do you have experience with veterinary laboratories ?