Job Description

Synopsis
The Medical Administrator will be responsible for coordinating and processing all MEDA (Medical Assistance) cases, including passengers requiring stretcher (STCR) or other medical support to travel. This role ensures full compliance with airline and IATA medical procedures by reviewing MEDIFs (Medical Information Forms), obtaining medical clearances, and coordinating with internal and external stakeholders such as airport services, operations control, and cabin crew to ensure safe and seamless handling.
The position requires high attention to detail, strong communication skills, and the ability to make time-sensitive decisions, as it operates within a 24/7 shift environment supporting global flight operations.
Additionally responsible for schedule management in clinical management system, rostering and monitoring patient flow. Responsible for the creation, arrangement and maintenance of all e-medical files for aircrew including uploading medical documents to General Civil Aviation Authority as part of medical revalidation & issuance process of aircrew.
Accountabilities

• Manage medical correspondence and enquiries in/out of EAMC with patients, other healthcare facilities and regulatory authorities with accuracy
• Manage procurement, sourcing and contractual process, including reviewing scope of work, reporting on invoices and payment and following through on contract renewal until completion.
• Prepare relevant medical information, documentation or proposal required by management besides processing confidential patient document and administrative task relating to medical services in compliance with DOH, GCAA and related regulatory requirements
• Collect data for monthly dashboard. analyze statistical data and prepare presentation for presentation in aviation, general, occupational medicine, quality or clinic operations meetings
• Collect cash and credit card payment, prepare billing and insurance claims details for patient
• Coordinate project and activity with other department and outsourced services to ensure operational efficiency, best practice and customer satisfaction is achieved.
• Highlight and suggest improvements in processes, services, SLA and policies to achieve customer satisfaction while driving modernization and best practices.

Education & Experience

• Diploma/equivalent in healthcare/business. Bachelor degree is preferred.
• 4 years of experience in healthcare. Aviation industry is preferred

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
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Skills Required