Mechanical Engineer

Dubai, United Arab Emirates

Garud Constructions

2 Current Jobs Openings

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Job Description

Duties and Responsibilities:

Builds and maintains positive relationships between the supplier, customer, and the company to strengthen customer loyalty, increase referrals, and enhance dealer reputation.

Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.

Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.

Prepares Job card when required along with the report as per the job completed by the technicians in a timely manner

Performs quality control checks on finished job, assuring completion of repairs & cleanliness.

Write, plan and organize work orders; verify completion with Technicians; follow up promptly on any issues

Assists in maintaining a safe and environmentally friendly service operation.

Obtains warranty or service contract approvals in a timely manner.

Handles warranty on emails and sales force with the main supplier and reports to the concerned department and high management.

Has knowledge of engine, spare parts and tools

Has knowledge of CRM sales force

Has knowledge in electric, mechanic, and fiber job

Prepares weekly reports.

Assist the Parts Department with customer calls, walk-ins, and technician parts requests

Maintain and manage multiple schedules for the Service Department

Implement procedures to maximize efficiency

Comply with all Company policies and procedures

Has a continuous learning mindset, develops and maintains a high level of service knowledge

Other duties as assigned

Qualification: Mechanical Engineer/Diploma/Experienced Background in Marine is an advantage Marine Service Advisor Experience is an advantage Has Knowledge of Engine, Electrical, and Mechanical Hindi Speaker Full time Job Type: Full-time Salary: AED6,000.00 - AED8,000.00 per month Education: