Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Marketing Receptionist (Emirati National)

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POSITION SUMMARY


Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.


Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

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Safety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Policies and Procedures

Maintain confidentiality of proprietary materials and information. Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors.

Guest Relations

Address guests' service needs in a professional, positive, and timely manner. Thank guests with genuine appreciation and provide a fond farewell. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Assist other employees to ensure proper coverage and prompt guest service.

Communication

Speak to guests and co-workers using clear, appropriate and professional language. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Talk with and listen to other employees to effectively exchange information.

Marketing Receptionist Job Family: Receptionist

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Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Working with Others Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Physical Tasks Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Computers/Software Transmit information or documents using a computer. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Input Leads from all sources to Goldmine system. Replace to other MKT administrators. Export data the TM's and SE's bookings from OTM. Weekly and daily new OTM reports. Update successful tours to owners on OTM system. Assist the Marketing Executive with the implementation of marketing programs. To maintain filing system Co-ordinate appointments To receive and respond to correspondence from Direct Mail programs To liaise with marketing companies to support local and regional marketing programs

Office Equipment

Transmit information or documents using mail, or facsimile machine. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.

CRITICAL COMPETENCIES

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Marketing Receptionist Job Family: Receptionist


Analytical Skills

Computer Skills


Learning


Decision-Making


Interpersonal Skills


Customer Service Orientation Interpersonal Skills


Team Work


Diversity Relations


Communications


Listening


English Language Proficiency Communication


Telephone Etiquette Skills


Applied Reading


Writing


Personal Attributes


Dependability


Integrity


Stress Tolerance


Positive Demeanor


Presentation


Adaptability/Flexibility


Organization


Detail Orientation


Multi-Tasking


Time Management


Planning and Organizing


General Administration


Typing


Computer Software Microsoft Office

PREFERRED QUALIFICATIONS

Education


High school diploma/G.E.D. equivalent


Related Work Experience


At least 1 year of related work experience


Supervisory Experience


No supervisory experience is required


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.