Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together. What you'll be doing At Chalhoub, we share leading brands with the world. As a Marketing Executive you will be responsible for handling advertising and promotional activities, oversee everything to do with the customer database, as well as optimising service and in store experience for our customers. Advertising and Promotional Activities:
Analyse competition, best practices and new trends in local market and report to Marketing team
Assist in building marketing plan / calendar for the different chains/brands/ markets in close co-operation with the Department Manager and the Brand’s marketing departments
Assist the Store Manager in the development of the sales force animation program (staff training, incentives, data collection)
Be involved in all aspects of marketing and media from planning, advertising, promotions, public, media relations, product development and research
Build, maintain and update good database (CRM) through consolidate information from shop floors
Carry out local market research, customer survey, assessing customer demands, brand positioning, monitor competitors’ activities, and evaluating market campaigns
Channel all suppliers and customers information (animation / training / launch plan) to stores/shop managers, area, and Department/ Division Manager
Collect customer feedback to define actions that will attract new customers and returning customers more often
Communicate all required information about animation / visibility to the suppliers
Conduct monthly reports on customer insights, sales analysis, and traffic in store
Coordinate with advertising agencies and clients on media plans
Coordinate, organise and ensure implementation of the operational in-store action plan to increase customer acquisition, retention, satisfaction, cross sell & up sell sales and services
Customer Data Base:
Define the media and PR plan by briefing the advertising agency
Ensure preserving the image of the brand at the POS by respecting its merchandising guidelines
Follow up closely on the plans’ implementation, schedule and activities in all concerned markets
Handle live coverage on social media platforms
Handle the marketing plan forecast and the marketing plan orders
Handle translation of all the documents
Implement the in-store marketing animation plan/guidelines
Inform purchasing supervisor about marketing activities to ensure the availability of the stock timeframe
Liaise with the different departments to build the latter
Manage and coordinate with concerned parties for the production of marketing materials being from leaflets, visuals, podiums, flyers, and preparing necessary photo shoots to pro reading press releases
Manage the various marketing budgets to organize corporate above the line and below the line promotional / advertising activities and corporate items purchase
Marketing and Promotional Plans
Meet and discuss with local suppliers for all marketing bookings and animations
Monitor Store KPI’s
Monitor windows, podiums and any other promotional area ensuring promotional activities throughout the year, in coordination with the design department (3D)
Optimize service & in-store experience:
Organize, attend events, and exhibitions
Oversee the performance of the campaigns and promotions and report it to the Marketing team
Participate in relevant projects and community activities as and when needed
Plan and follow-up on promotions in coordination with the different area managers and the training and promotion manager
Prepare monthly management report comparing the budget verses the stock
Prepare monthly updated report of expenses
Present the various marketing plans to the stores/ shop managers and ensure its proper implementation
Secure sponsorship to assist with the publicity and funding of marketing projects
Send the catalogues, new price lists and miscellaneous information to the customers
Splitting the media investments by product line and by media support to respect the brand’s media strategy and the total budget initially set by the Area Manager/ Department Manager
Suppliers/Customer Relationship:
Work in coordination with commercial team and list objectives for main customers
What you'll need to succeed
Fluency in English and Arabic
Bachelor’s degree in Business / Marketing or similar field
2-3 years marketing experience within a consumer driven environment, ideally gained in a Fragrance and/or cosmetic company or FMCG company backgrounds.
Effective communication skills
Ability to work in a matrix organization
Collaborative nature, ability to work with cross functional teams
Possess cultural awareness related to Saudi
High integrity / trustworthy
What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
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