Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.





Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.





We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.





We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

The Accommodation team at Trip.com is dedicated to driving the growth and success of our global accommodation business. This role is primarily focused on the Middle East market , supporting overall business development in the region. As part of this dynamic team, you will play a key role in expanding and managing our portfolio of hotel partners, enhancing inventory coverage, and delivering exceptional value to our customers.

In this Role, you'll get to:

Drive the market in reaching KPIs for account profiles by developing and sustaining strong partner relationships, providing relevant data insights, and delivering superior consulting services to key account hotel partners (e.g. revenue management advice, marketing opportunities on Trip.com). Take a customer-centric approach to everything you do. Ensure hotel chain content, rates, availability, and products offer the best value to Trip.com customers. Manage full account responsibilities, including performance tracking, production optimization, conducting workshops, and issue resolution to drive mutual performance objectives, annual targets, and global milestones. Launch campaigns with the marketing team, within brand guidelines, to enhance productivity and support merchandising initiatives. Initiate new regional projects and accelerate the progress of global initiatives to promote brand awareness, business strategy, and product benefits to hotel chain partners. Investigate complex connectivity setup issues and root causes of parity issues, implementing effective solutions promptly. Demonstrate strong knowledge of direct connectivity and distribution, with proven experience working with chain hotels. Collaborate across business units, including regional and cross-functional teams, to meet account expectations and maximise performance.

What you'll Need to Succeed:

Travel Industry experience working with hotels Fluent in English Ability to analyse internal and external data to guide commercial decision-making Experience working with internal stakeholders to drive commercial objectives Strong analytical, problem solving and interpersonal skills Experience developing and implementing initiatives to drive performance with key partners Outstanding negotiation skills Capable to work independently with minimal supervision Results orientated and experience working to deadlines Excellent presentation and communication skills

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more?
Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.



Click the link to learn more about What makes Trip.com Group a leading global travel service provider?





Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!





Find out more job opportunities at https://careers.trip.com







Have a good trip, and see you soon!