Job Description

Mandarin Speaking Quality Assurance Analyst - Banking - Dicetek LLC - Dubai, UAE
Position Overview
The Mandarin Speaking Quality Assurance Analyst role at Dicetek LLC in Dubai supports banking contact center operations by monitoring service quality, compliance, and performance standards. The role focuses on evaluating customer interactions, delivering structured feedback, and driving continuous improvement across Mandarin and English customer support channels.
Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: QA Quality Control
Salary: 10000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The Mandarin Speaking Quality Assurance Analyst is responsible for evaluating calls, emails, and chat interactions to ensure compliance with banking regulations, internal policies, and service quality standards. The role works closely with contact center teams to identify trends, provide coaching insights, and support performance improvement initiatives.
Key Responsibilities

• Monitor and evaluate customer interactions including calls, emails, and chats against quality and compliance standards
• Conduct quality assessments for Mandarin-speaking and English-speaking customer interactions
• Provide structured feedback, coaching insights, and performance observations to contact center agents
• Identify trends, root causes, and training needs to improve service quality and operational performance
• Prepare detailed quality reports and dashboards for management review
• Support continuous improvement initiatives aligned with service excellence goals
• Ensure adherence to banking regulations, internal policies, service level agreements, and compliance frameworks

Candidate Requirements

• Bachelor's degree or relevant experience in quality assurance or contact center operations
• Prior QA experience in banking or contact center environments preferred
• Mandatory fluency in spoken and written Mandarin
• Good command of spoken and written English
• Strong analytical, communication, documentation, and reporting skills
• High attention to detail with understanding of compliance and quality frameworks
• Willingness to work in a shift-based environment

Why Join Us

• Opportunity to work in a regulated banking support environment
• Exposure to quality assurance and compliance standards within financial services
• Professional role supporting performance improvement and service excellence

About the Company
Dicetek LLC is a Dubai-based technology and professional services firm delivering skilled resources and operational support to banking and enterprise clients across the UAE. Dicetek partners with organizations to provide high-quality talent in customer support, quality assurance, and technology roles while maintaining strong governance, compliance, and performance standards.
Job Title Mandarin Speaking Quality Assurance Analyst - Banking - Dicetek LLC - Dubai, UAE
Mandarin Speaking Quality Assurance Analyst - Banking - Dicetek LLC - Dubai, UAE
Position Overview
The Mandarin Speaking Quality Assurance Analyst role at Dicetek LLC in Dubai supports banking contact center operations by monitoring service quality, compliance, and performance standards. The role focuses on evaluating customer interactions, delivering structured feedback, and driving continuous improvement across Mandarin and English customer support channels.
Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: QA Quality Control
Salary: 10000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The Mandarin Speaking Quality Assurance Analyst is responsible for evaluating calls, emails, and chat interactions to ensure compliance with banking regulations, internal policies, and service quality standards. The role works closely with contact center teams to identify trends, provide coaching insights, and support performance improvement initiatives.
Key Responsibilities

• Monitor and evaluate customer interactions including calls, emails, and chats against quality and compliance standards
• Conduct quality assessments for Mandarin-speaking and English-speaking customer interactions
• Provide structured feedback, coaching insights, and performance observations to contact center agents
• Identify trends, root causes, and training needs to improve service quality and operational performance
• Prepare detailed quality reports and dashboards for management review
• Support continuous improvement initiatives aligned with service excellence goals
• Ensure adherence to banking regulations, internal policies, service level agreements, and compliance frameworks

Candidate Requirements

• Bachelor's degree or relevant experience in quality assurance or contact center operations
• Prior QA experience in banking or contact center environments preferred
• Mandatory fluency in spoken and written Mandarin
• Good command of spoken and written English
• Strong analytical, communication, documentation, and reporting skills
• High attention to detail with understanding of compliance and quality frameworks
• Willingness to work in a shift-based environment

Why Join Us

• Opportunity to work in a regulated banking support environment
• Exposure to quality assurance and compliance standards within financial services
• Professional role supporting performance improvement and service excellence

About the Company
Dicetek LLC is a Dubai-based technology and professional services firm delivering skilled resources and operational support to banking and enterprise clients across the UAE. Dicetek partners with organizations to provide high-quality talent in customer support, quality assurance, and technology roles while maintaining strong governance, compliance, and performance standards.
Post Details
Job Start Date
Salary from 10000.00
Salary to 14000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required