Mandarin Customer Service Representative Dubai, UAE Competitive Salary, Bonus, Benefits and Relocation Package We are working with a global financial services firm to recruit experienced Chinese speaking Customer Service Specialists to join their expanding operations team in Dubai. We are looking for candidates who are customer centric and have a passion for financial markets. What you can expect: You will be joining a truly multicultural business. With focused teams set up for all major languages, you will join the existing Mandarin speaking team who are there solely to support the Chinese customers. You simply must be native Mandarin speaking to be successful in this role. The aim of the role is to provide professional support to clients throughout their lifecycle. You will open, amend, and close accounts, maintain client records and support clients with troubleshooting issues. In order to be comfortable with the requirements of this role you really should have proven experience in a similar computer-based position. While a lot of your work will be done online you will also be required to support the clients over the phone. Your excellent communication and ability to work quickly and efficiently will be put to the test. This role is compliance and document heavy, we need candidates who have exceptional attention to detail and are able to work concisely under strict time constraints. What we need: Alongside the Mandarin requirement, you should have a strong grasp of English in order to communicate clearly with the wider business. You should have a natural curiosity, the ability to think outside the box and the desire to go above and beyond to support clients. It is preferred that have an interest in the financial aspect of the role - not only will you be dealing with deposits, trading and withdrawals you will also be expected to upsell. To be successful in this you will need to truly understand your product. Benefits: Not only will you enjoy a truly dynamic environment and the opportunity to join an internationally recognised brand, you will also receive a competitive salary and the opportunity to earn bonus alongside many of the benefits that have become synonymous with the UAE - flight ticket home, insurance, visa etc. If you are lucky enough to be based in Dubai already then the interviews will be face to face where you can get a real feel for the organisation. If you are based abroad and looking to move this business will conduct the interviews remotely and will even cover the costs of your relocation! 普通話客戶服務代表 阿聯酋迪拜 有競爭力的薪酬、獎金、福利和搬遷套餐 我們正在與一家全球金融服務公司合作，招募經驗豐富的講中文的客戶服務專家加入他們在迪拜不斷擴大的運營團隊。我們正在尋找以客戶為中心並對金融市場充滿熱情的候選人。 你可以期待什麼： 您將加入一個真正的多元文化企業。隨著針對所有主要語言的重點團隊的建立，您將加入現有的普通話團隊，該團隊專門為中國客戶提供支持。你必須以普通話為母語才能成功勝任這個角色。 該職位的目的是在客戶的整個生命週期內為其提供專業支持。您將開設、修改和關閉賬戶，維護客戶記錄並支持客戶解決問題。為了適應這個角色的要求，你真的應該在類似的基於計算機的職位上擁有經過驗證的經驗。 雖然您的許多工作都將在網上完成，但您還需要通過電話支持客戶。您出色的溝通能力和快速高效工作的能力將受到考驗。 這個角色是合規性和文件繁重的，我們需要特別關注細節並能夠在嚴格的時間限制下簡潔地工作的候選人。 我們需要的： 除了普通話要求外，您還應該具備很強的英語能力，以便與更廣泛的業務進行清晰的溝通。 您應該有天生的好奇心、跳出框框思考的能力以及超越支持客戶的願望。 最好對職位的財務方面感興趣-您不僅要處理存款、交易和取款，還需要追加銷售。要在這方面取得成功，您需要真正了解您的產品。 好處： 您不僅將享受真正充滿活力的環境和加入國際知名品牌的機會，您還將獲得有競爭力的薪水和獲得獎金的機會以及許多已成為阿聯酋代名詞的福利-機票回家、保險, 簽證等 如果您有幸已經在迪拜工作，那麼面試將是面對面的，您可以真正了解該組織。如果您在國外並希望轉移此業務，則將進行遠程面試，甚至可以支付您搬遷的費用！ Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Pay and salary ranges are dependent upon experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: www.roberthalf.ae/privacy-statement