Job Description

Job Summary

• The role holder is primarily responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding, and meeting their needs with the full range of Private Banking products available.
• They manage an assigned portfolio of clients within the Private Bank and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve client value contribution.

Key Responsibilities
Strategy

• Drive profitable growth by acquiring, developing, and servicing long-term relationships with HNW clients
• Drive profitable growth through leadership of your cluster of RMs on sales management, and exercise supervisory responsibilities with a clear oversight on risk and control environment

Business

• Accountable for the performance of individual's and the cluster's client book.
• Develop and implement the business/sales plans for the cluster, including individual's own book.
• Deliver NNM, AUM, and revenue growth targets and key operating metrics for the individual as well as the cluster (such as tail accounts management, client acquisition, client satisfaction, portfolio mix).
• Generate healthy pipeline of target market prospects and convert them into clients.
• Grow client portfolio size by deepening existing customer relationships.
• Implement an asset allocation in line with client needs, and model portfolios as benchmarks.
• Deliver, monitor, and review solutions to clients based on client investment profile.
• Conduct periodic reviews of client accounts in accordance with established procedures.
• Assign referrals to cluster members and work with assigned RMs to successfully close referrals.
• Act as an escalation point for clients to identify areas of concern.
• Deliver profitable growth by controlling costs and mitigating operational losses.
• Deliver positive client performance in line with client investment profiles

Processes

• Support the continuous improvement of processes to increase operational efficiency and effectiveness.
• Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level.
• Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis.
• Ensure sales management, suitability and onboarding processes are applied appropriately

People & Talent

• Apply a sufficiently robust level of oversight and support to limit errors or malfeasance by cluster members, to drive business ethically and in compliance, and to develop the skills of their cluster members.
• Build a top cluster capable of ensuring delivery of the business' short and longer-term objectives.
• Develop and embed a high-performance culture with specific focus on RM capability, effectiveness and productivity, through coaching and guidance to ensure the RM delivers against the financial, non-financial and risk/control objectives.
• Build an environment of collaboration within the cluster by ensuring that the issues are raised and blockages are resolved in a timely manner.
• Drive RM resourcing, performance management and recognition within the cluster.
• Identify and address the top concerns and opportunities for performance improvement in the cluster.
• Manage the cluster's discretionary spend, expense management.

Risk Management

• Act as the first line of defence for the cluster.
• Do what is right to avoid reputational risks and operational losses.
• Understand the risk and control environment within area of responsibility and drive rectification as required.
• Clear structures of accountability to ensure that cluster members are capable of performing successfully in their roles.
• Ensure effective implementation of Risk Management framework in the cluster (risk appetite is clear and integral to the strategy with appropriate controls, and having effective processes in place to identify, manage, monitor, and report risk).
• Handle customer issues, complaints, and product enquiries on timely basis in accordance with established procedures. Support RMs within the cluster with the same.
• Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management.

Governance

• Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the cluster and highlighting gaps as appropriate.
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Fulfil supervisory responsibilities in line with supervisory principles.
• Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes, and regulations forms part of the culture.
• Participate in Local Client Committee and other relevant committees where applicable.
• Engage with all audit report findings and ensure feedback is acted upon

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the cluster to achieve the outcomes set out in the Bank's Conduct Principles, such as Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment.
• DFSA prescribed responsibilities and Rationale for allocation

Key stakeholders

• Market Head
• Senior Client Partner / Team Leaders
• COO
• Business Managers
• Head of Client Services Manager
• Client Service Managers
• Product Specialists and dedicated functional partners
• Relevant Front office colleagues

Other Responsibilities

• Embed Here for good and Group's brand and values in UAE |Private Banking DIFC Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Skills and Experience

• Relationship Management
• Market Knowledge (SIF)
• Products and Processes
• Strategy and Business Model (SIF)
• Manage Conduct
• Manage Risk

Qualifications

• Academic or Professional Education/Qualifications - relevant degree
• Licenses and Certifications/accreditations - as required by role remit and responsibility
• Professional Memberships - as required by role remit and responsibility
• Bank training, i.e. mandatory & developmental
• Languages - fluency in business English
• Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility
• Strong people management and coaching skills
• Proven capabilities in growing the business for a team
• Proven risk management capabilities
• Firm in all business guidelines and compliance issues
• Sound knowledge of financial markets and investment products
• Outstanding communication and presentation skills

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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