Managing Director, Merkle Mena
Dubai, United Arab Emirates
Job Description
Company Description:
Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices for the Fortune 1000. The company\xe2\x80\x99s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Merkle is part of dentsu a global agency network with more than 55,000 employees in 145 markets. The last twelve months have been a whirlwind of pitch wins, new hires and a fast acceleration across Europe and we have no plans to slow down! It really is an exciting time to come and join us! Diversity is embedded in who we are and all that we do: our mindset, our solutions, and our teams to empower an inclusive, equitable environment. We put our people at the centre, creating space for growth, understanding, and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all.
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Role Summary The Managing Director for Merkle MENA will have overall responsibility for managing the fast-growing market revenue, client portfolio, and team with full responsibility for P&L. Areas of responsibility and accountability include revenue growth and profitability, business transformation and development and client and employee satisfaction. The MENA MD will lead the go to market strategy to ensure our business is positioned as the market leading Customer Experience Management partner. You will oversee the evolution of data-driven strategies that ultimately help our clients deliver hyper-personalised experiences to maximise customer value, solidify customer loyalty, and ultimately deliver competitive advantage. The MD is the local leader and the face of the brand and the company internally and externally. Merkle\xe2\x80\x99s success and business in MENA has continually evolved very fast. To be successful in this role, the MD should have skills to connect with C-level decision makers, to promote Merkle across MENA markets, and to pitch and negotiate larger-scale contracts. In addition, a commercial mindset, growth mentality, and client service experience are key. Key Responsibilities
- Manage the Merkle MENA P&L against budget and ensure accurate forecasting and reporting of revenue and profit
- Establish strategic relationships with key clients\xe2\x80\x99 C-level stakeholders and act as a point of reference, client escalation and issue management
- Deliver on business strategy and continue year on year growth through developing client portfolio, championing integrated client solutions and driving new business development in line with Merkle\xe2\x80\x99s scope of work and capabilities
- Lead, inspire and guide the Merkle MENA team and ensure leadership development and succession/retention plans are in place to ensure continued success at the highest level
- Work with other local dentsu service lines (creative, media) on leveraging cross- and upsell opportunities
- Promote a high performing, innovative, collaborative and client-centric culture with people/talent at the heart
- Maintain an active profile within Merkle, the CXM Service Line, dentsu and the marketing industry and be a recognised industry expert and thought leader; continuing to build the multi-disciplined capability profile of Merkle MENA
- Proactively champion a diverse and inclusive work environment and seek to hire, promote and retain a diverse team of highly engaged and motivated business leaders
- Revenue and Growth targets
- Gross Margin targets
- Client satisfaction
- Employee satisfaction
Qualifications:
Qualifications
- Connected and experienced within the MENA market
- Significant proven industry experience including extensive experience in relevant roles and operating at a strategic management level
- Experience managing agency P&L
- Experience with senior client relationship management, go-to-market, and business development strategy,
- Proven track record of delivering on sales and growth targets
- Strong commercial mindset, experience managing large portfolio of senior clients
- Excellent leadership skills
- Excellent communication and presentation skills
- Strong strategic thinking and understanding of business models and agency processes
- Driven, takes ownership and responsibility for work, is proactive not reactive
Additional Information:
Dentsu is an equal opportunity employer. We do not discriminate based on sex, gender identity, race, color, national origin, religion, sexual orientation, disabilities or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.
Videos To Watch:
More Information: Our Culture: Merkle\xe2\x80\x99s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe. Students & Recent Graduates: Start your career at Merkle and get on the path to success. Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.
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Job Detail
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Job IdJD1483522
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned