Job Description

Job Category: Quality Management
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This position is responsible for maintaining and enhancing the Quality Management System (QMS) in line ISO standards, ensuring compliance, and fostering a culture of quality across the organization through continuous process improvement and cross-functional collaboration.
Key Responsibility:

• Formulate Quality Strategy and the processes of all the departments of the company.
• As a Management Representative, the position holder shall chair the quality management review meetings at regular intervals updating the Top Management on quality status, process non-compliances, risks, issues, customer feedback, giving updates on the QMS releases done, external audit feedback, etc.
• Plan, schedule and conduct process audits for the business and support functions (HR, Supply Chain, Brand Teams and Marketing, Accounts etc.) at timely intervals for all the office locations.
• Prepare and send audit reports for every audit conducted, regularly follow-up with staff on the non-compliances and assist them on the closure of the same.
• Assisting business and support functions in process documentation and review of the same as and when required.
• Responsible for making changes to the Quality Management Systems (QMS) through a formal QMS release process triggered by organizational changes, suggestions, feedback given by employees.
• Liaise with the external auditing body for coordinating, planning and scheduling the re-certification and surveillance audits conducted for the validation of the ISO certificate at defined time intervals.
• Follow up with business divisions for collecting the data on customer feedback, consolidate, analyze and give the analysis feedback to the Top Management in the quality management reviews.
• Experience in ISO auditing for both business and support functions in an organization.
• Implementation knowledge and experience with quality frameworks like ISO, CMMI, COBIT or other similar frameworks.
• Conduct quality training, frame quality objective for the organization and specific work groups.
• Set-up, implement, monitor and enhance the process improvement in the quality management system.
• Knowledge of process documentation, process/project related metrics, statistical tools, techniques, designing process templates, formulating checklists and guidelines for processes as and when required.
• Experience in ISO auditing for both business and support functions in an organization.
• Implement knowledge and experience within quality frameworks like ISO (9001/14001) CMMI, COBIT or other similar frameworks.

• 6-8 years of progressive experience in quality management, preferably within retail environments.
• Strong knowledge and hands-on experience with ISO and other industry-recognized quality frameworks.
• Experience conducting internal/external audits, leading QMS implementation, and facilitating process improvement.