Job Description

The Position:

We are seeking a highly organized and detail-oriented person to lead and oversee the policy management function.

As the Senior Supervisor you will have management responsibility for the team, you will ensure that the departments outcomes are met aligned with regulatory and organisational standards. You will drive and take decisions on process improvements, cap plan management, strategic roadmap with a reporting line into the Head of Department.

Key Accountabilities:

Motivate individuals and team collectively to achieve agreed productivity, turn-around-time, quality and customer satisfaction targets

Create an environment that encourages and delivers success - you must have the ability to inspire your team whilst developing your team members to the next level

Ensure appropriate performance management action, timely recruitment and effective succession planning is in place.

Build a strong partnership and collaborate closely with stakeholders. Develop and maintain proactive business relationships, both internally and externally to ensure a seamless delivery of service

Contribute to change and innovation and be pro-active in identifying opportunities for improvement within the team

Use independent judgement and discretion to review and resolve complex issues

Contribute to achieving departmental and company-wide goals and business plans

Instrumental in Employee Engagement and a 'one team' approach

Key Responsibilities:

Lead and manage the policy management team and activities related to policy/ member setup, maintenance in line with regulatory and organisational standards

Ensure compliance with local insurance regulations for the Middle East and internal company policies.



Lead training, mentoring, and performance management for the policy management operations team.

Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impacts

Use data insights to challenge day-to-day operations, and build a continuous improvement mind set

Manage effective capacity plans, keeping oversight of staff level requirements. Proactively address and escalate any risks

Manage the implementation of projects with the support of subject matter experts

Interact with the senior management and internal / external stakeholders to adapt processes to meet evolving objectives

Your Profile:

Bachelor's degree in business administration, Insurance, or related field (master's preferred).

Minimum of 7 years of experience in insurance operations, with at least 3 years in a managerial or supervisory role.

Proven experience in Policy management operations or policy administration in health insurance. UAE experiences mandatory

Strong understanding of insurance regulations and industry standards; UAE experience mandatory

Familiarity with core insurance systems and data management tools.

Certification in insurance (e.g., CII, HIA, LOMA) is desirable.

Experience in coaching, managing, developing and motivating individuals

Proven data analytics skills (advanced Excel, QlikView)

Clear experience in driving a team to achieve excellent customer service results

Experience of leading and implementing change

Excellent inter-personal skills

Negotiation and influencing skills

Action-orientated problem-solving skills / process improvement

Excellent organisation, planning and prioritisation skills

Strong communication skills: demonstrating drive and enthusiasm

Demonstrating flexibility and adaptability to change

Result-oriented, able to mobilise the team to achieve key objectives

Accountability - assumes ownership for achieving personal results and collective goals

Customer orientated

Job Type: Full-time

Pay: AED18,000.00 - AED20,000.00 per month