Job Description

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Manager, Policies & Process, UAE & EMEA (UAE nationals)

Requisition Number: 44629
Job Location: Dubai, ARE
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 25/11/2025
Posting End Date: 09/12/2025
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Job Summary
The role involves developing and managing stakeholder relationships across Wealth & Retail Banking products, distribution, compliance, risk, and operations. The individual must ensure a comprehensive understanding of business and risk strategies, plans, performance, and processes related to Wealth Solutions with a linkage to Retail Banking.
Key Responsibilities

• Develop and manage stakeholder relationships across Wealth & Retail Banking, ensuring a comprehensive understanding of business and risk strategies.
• Stay updated on the latest policies and procedures in Wealth Solutions and related products/processes in Retail and Business Banking, including client due diligence, anti-money laundering, and the rollout of Group policies and procedures.
• Collaborate with various functions to review, standardize, and simplify processes related to Wealth Management.
• Review, design, standardize, and simplify processes related to Wealth Management to improve efficiency and client experience.
• Implement and monitor processes, ensuring alignment with internal policies and external regulations.
• Prepare presentations, concept papers, and management update reports on policies, processes, emerging risks, and audit themes as needed.
• Track and analyze KPIs & MIS related to processes to ensure continuous improvement and operational excellence.
• Ensure adherence to risk controls requirements, including risk identification, assessment, mitigation, and control.
• Embed relevant Group and Business policies effectively.
• Record, review, and report losses, risk events, and policy deviations, ensuring timely remedial actions and escalation.

• Assess and oversee the effectiveness of policies and processes to deliver effective governance, oversight, and controls.
• Understand and comply with the regulatory framework and requirements relevant to the role.
• Deliver effective governance, challenge executives, and work cooperatively with local regulators.

Skills and Experience

• Wealth products and solutions
• Sales policies and procedures
• Governance requirements
• Local regulations
• Operational risks

• Mandatory: Process development, strong MS Word, Excel, and Presentation skills, ability to create presentations using storytelling narrative; Project management and implementation
• Change management
• Interpersonal and influencing
• Coordination and execution
• Collaboration and teamwork
• Communication and listening
• Negotiation and engagement
• Problem-solving

Qualifications

• Bachelor's degree
• Experience in Wealth Management involving products, sales, or processes

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance
Standard Chartered 2025. All rights reserved.
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