Job Description

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Role: Manager - Operational Control & Governance
Location: Abu Dhabi
Role Purpose:
The Manager - Operational Control & Governance plays a key role within the Internal Control function of Group Operations. This position is responsible for implementing and maintaining a robust control review framework to ensure operational processes comply with regulatory requirements, industry standards, and internal policies. The role supports risk mitigation, process improvement, and promotes a culture of compliance and governance across the organization.
Key Accountabilities of the role:

• Control Reviews

Conduct comprehensive reviews of policies and procedures (P&Ps) to ensure alignment with regulatory, industry, and internal standards.

• Compliance Assessments

Evaluate operational compliance with applicable laws, regulations, and internal governance frameworks.

• Risk Assessments

Assess the effectiveness of existing controls, identify operational risks and vulnerabilities, and recommend mitigation strategies.

• Process Improvements

Collaborate with stakeholders to identify opportunities for control enhancements and provide actionable recommendations for process optimization.

• Stakeholder Engagement

Work closely with cross-functional teams to ensure consistency in control practices and promote adoption of best practices.

• Training & Awareness

Deliver guidance and training sessions on control and compliance topics to strengthen organizational understanding and adherence to established policies.

• Reporting

Prepare and present detailed reports on control review outcomes, compliance status, and progress updates to operational leadership and key stakeholders.

• Data Analytics

Utilize data analysis tools and techniques to identify trends, anomalies, and areas of concern within operational processes.
Specialist Skills / Technical Knowledge Required for this role:

• Advanced MS Excel & PowerPoint Skills

Ability to build dashboards, perform data analysis, and create impactful presentations for senior stakeholders. * Interpersonal & Stakeholder Management Skills
Strong communication and relationship-building capabilities to engage effectively with Division Heads, senior management, and cross-functional teams. * Team Leadership & Management
Experience in leading teams, managing performance, and fostering a collaborative and high-performing work environment. * Presentation & Reporting Skills
Proficiency in preparing and delivering structured reports and presentations to executive committees and governance forums. * Problem Solving & Analytical Thinking
Ability to apply sound judgment and structured thinking to resolve complex control and risk-related issues. * Audit & Compliance Knowledge
Familiarity with audit processes, regulatory requirements, and compliance frameworks relevant to banking operations. * Operational Risk Management Tools & Frameworks
Understanding of ORM methodologies including RCSA, issue tracking, and risk heat mapping. * Governance, Risk & Compliance (GRC) Systems
Experience in using GRC platforms for tracking actions, managing risks, and reporting. * Policy & Procedure Review Expertise
Ability to assess and enhance control elements embedded within operational policies and procedures. * Project & Initiative Support
Capability to contribute to high-profile projects and strategic initiatives, ensuring control and risk considerations are embedded.

Skills Required