Manager Nhl Collection (uaen)
Abu Dhabi, United Arab Emirates
Job Description
Company Description
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We\'re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you\'ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together
JOB PURPOSE:
Follow up on all irregular overdue accounts allocated and ensure resolution on accounts allocated as per target assigned through constant follow up, persuasion and negotiation with the customers.
Key Responsibilities:
Collection Activities:
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We\'re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you\'ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together
JOB PURPOSE:
Follow up on all irregular overdue accounts allocated and ensure resolution on accounts allocated as per target assigned through constant follow up, persuasion and negotiation with the customers.
Key Responsibilities:
Collection Activities:
- Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
- Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
- Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
- Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections as necessary
- Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
- Any other customer follow up action as required by the Bank from time to time
- Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
- KYC (Know Your Customer)
- AML (Anti Money Laundering)
- Bachelor\'s Degree.
- Minimum of 1-2 years of collections experience.
- Excellent Communication skills
- Basic banking knowledge
- Strong negotiation skills
- Good computer skills
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Job Detail
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Job IdJD1605544
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned