Manager Merchant Acquiring & Ecommerce Sales

Abu Dhabi, United Arab Emirates

Job Description

One FAB Tower, Abu Dhabi, United Arab Emirates
Full-time
Division: Magnati
Sub Division: Magnati-Business Development - Institutional Payment Solutions

Company Description

Magnati is a regional leader in the payment solutions industry focused on direct acquiring, issuer processing and acquiring processing. Magnati provides government, merchant and institutional clients with an intelligent payments platform that monetises data, using next generation technology to deliver improved experiences and increased efficiency. The Magnati brand is charged with energy and potential and is set to transform payments into possibilities. Headquartered in Abu Dhabi, Magnati’s expertise and relationships provide a platform for Magnati to attract international partners, while setting a new standard for innovation and delivery in the payments industry.

JOB PURPOSE: Provide sales and service support to New & existing Magnati merchants, installation of POST and Merchant training as per Visa/MasterCard International guidelines, assist in operational work related to Merchant acquisition. Enhance service levels to merchants by ensuring a customer oriented approach for all merchant issues. JOB ACCOUNTABILITIES: Responsible for Marketing and establishing new merchant accounts of Magnati’s POS Terminals. Visiting merchants and signing up contract. Accountable for meeting and exceeding KPIs such as Merchant Sales Volume (MSV), Collection of rental and other auxiliary income, increase Magnati’s market share by onboarding NTB merchants. Install point of sale terminals, replace defective posts and train merchants on the proper post procedures. Maintain Existing relationship. Monitor dormant merchant, retrieve POS for low/zero turnover merchants. Delivery of Paper Roles to merchants. Visit regularly at least 5 merchants daily to:
  • Service existing merchants.
  • Follow up with merchants for (expired / missing) legal documentation requirements.
  • Training the merchants to identify and control card related fraud activity.
Handle merchant problems and trouble shooting. Follow up with merchants for collection of EPOST rental. Provide site visit information written report on a daily basis to Relationship Officer. Assist the Merchant Administration Officer:
  • Prepare and update Merchant Agreement files.
  • Prepare documents checklist for the new MAGNATI signed-up merchants and forward the same to SMSO for review.
Collecting POS slips from merchants for suspicious transactions as requested by SMSO. Follow up for recovery from Merchants due to transaction charged back amounts.

Qualifications

JOB KNOWLEDGE, SKILLS & EXPERIENCE:
  • Higher Secondary Education.
  • Minimum 2 years experience in similar position.
  • Good English communication skills (spoken & written).
  • Knowledge of Arabic will be a distinct advantage.
  • Good negotiating skills.
  • Proficient in PC skills.
  • Good knowledge of Card acquiring & issuing business.
  • Proficiency in handling EPOST related issues.

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Job Detail

  • Job Id
    JD1431869
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned