Job Description

:
To design and execute impactful training programs across the GCC that enhance skills, drive operational excellence, and support leadership development, fostering a high-performing and engaged workforce.
Responsibilities:
Learning & Development:

• Develop and implement comprehensive training programs for employees across the GCC region.
• Design and facilitate onboarding, career development, and continuous learning initiatives.
• Conduct and lead engaging training sessions for front-of-house staff and management, leveraging feedback and performance data to drive development and ongoing improvement.
• Manage both online and offline training programs tailored to the GCC leisure industry.
• Oversee the Learning & Development budget to ensure cost-effective delivery of high-impact training initiatives.
• Perform Training Needs Identification (TNI) and Training Needs Analysis (TNA) to identify skills gaps and develop targeted solutions.

People Management:

• Mentor and cultivate the capabilities of L&D executives to elevate instructional skills and strengthen team performance.
• Lead and drive in-house leadership development programs, with a demonstrated success in advancing trainees into managerial roles.
• Partner with senior leadership to design and implement personalized development plans that effectively foster team growth and organizational talent pipeline.

Stakeholder/Departmental Collaboration:

• Collaborate with operational teams to develop and refine SOPs, ensuring exceptional service quality and consistency across all touchpoints.
• Strategically partner with leadership and operational units to align training initiatives with overarching business objectives, driving measurable performance improvements.
• Deliver insightful feedback to other departments based on training outcomes, fostering a culture of continuous improvement and operational excellence.

Qualifications:

• Proven experience in designing and delivering corporate training at a regional level.
• Strong understanding of the leisure industry and operational standards.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to analyze training needs through TNI/TNA and develop targeted solutions.
• Business Acumen /Training and Development
• Budget management experience is a plus.

About Us:
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
About the Team:
Landmark Leisure is the entertainment division of the iconic Landmark Group and was founded in 1999 with its flagship brand, Fun City. Since then, it has been the best-recognized family entertainment brand across the UAE, Bahrain, Kuwait, Oman, Qatar, and India catering to children from 1-12 years old. Our brands encourage children to learn whilst they play, with a variety of activities focused on their growth and development. The five Family Entertainment Centre (FEC) brands of the Landmark Leisure division include Fun City, Fun Ville, Fun Block, Fun Works, and Tridom.

Skills Required