Job Description

Job Purpose Summary:

The incumbent will be responsible for assisting the Issuance for Import L/Cs services by ensuring timely and seamless processing of transactions and conduct of activities pertaining to trade finance operations in the most effective and efficient manner resulting in the highest level of customer service quality and ensuring that the related financial and operational risks are mitigated.


Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

Comply with all relevant policies/ procedures to enable timely identification and resolution of processing errors/ duplicate processing/ suspicious transactions and thereby help avoid the incidence of financial/ reputation loss for the Group. Implements KPI's and best practices for Manager, Issuance (LCs) role. Act within the limits of the powers delegated to the incumbent. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External):

Provide adequate and efficient Import L/Cs Issuance services to internal customers and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels. Build and maintain strong and effective relationships with all the other related departments to achieve the Group's goals/ objectives. Provide adequate technical support and assistance with respect to Import L/Cs Issuance related transactions, as and when required. To assist customers in all their queries on Bank's product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

C. Internal (Processes, Products, Regulatory):

Ensure handling of Import Letters of Credit with strict compliance to Group's policies, procedures, and International Chamber of Commerce Rules. Verify accuracy of all transactions before authorizing, in order to secure the position of QNB and its clients. Authorize transactions for opening letters of credit, amendment, and cancellation, within the limit as per the credit policy. Verify Swifts of transactions relating to Import Letters of Credit. Supervise officers of Import Letters of Credit Issuance unit Provide periodical reports of issued and outstanding import letters of credit, and margins to the Assistant Manager Issuance to enable him to monitor the workflow and income. Liaise inside and outside the department in order to improve service quality for import letters of credit service. Recommend changes and improvements to policies and procedures pertaining to letter of credit issuance and
monitoring.

Negotiate/ deal with complex letter of credit terms for L/Cs at sight, usance, transferable and back-to-back L/Cs.

D. Learning & Knowledge:

Act to enhance professional development of self and others. Keep abreast of changes in International Chamber of Commerce/ relevant UCP rules pertaining to Import L/Cs Issuance and continually update staff on the same. Hold meetings with direct reports and assess their performance as well as department's overall performance on a regular basis. Take decisive action to ensure speedy resolution of staff unresolved grievances or conflicts within the individual teams comprising the Department. Ensure high standards of confidentiality to safeguard commercially sensitive information.

Education/Experience Requirements:Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) At least 6 years of relevant experience, preferably within a highly rated international bank / Foreign Trade Operations
Required Special Skills:Knowledge and practical application of the current International Chamber of Commerce Rules (uniform customers for Documentary Credits UCP600, Uniform Rules for Reimbursements URR525, Stand-by Letters of Credit ISP98, Incoterms2010, current revision). Must have loan servicing industry experience. Thorough understanding of Letter of Credit concepts. General understanding of lending principles. Computer proficient and knowledge of MS Office applications, bank and database applications. Excellent written and oral communication skills in English (and Arabic preferably). Must be detailed and multi-task oriented. Organized and able to work independently using good business judgment. Excellent communication skills. * Support International Branches & Subsidiaries