Job Description

Job Title Manager Employee Experience

Salary 3,500 AED (per month)

Description

Manager Employee Experience

Manager Employee Experience

Location:

Abu Dhabi, AE
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Synopsis

The HR Employee Experience (EX) Lead will drive human-centric thinking and design for Etihad HR services, processes, policies, tools, and technology supporting the HR proposition of 'an employee experience as remarkedly thoughtful as our guest experience'.

In this role, you will use a range of design thinking methods and tools to capture deep insights into the moments that matter to Etihad employees and the external Talent marketplace. You will focus on applying human-centric design to drive positive experience, practical HR solutions and a 'promoter' employee net promoter score (eNPS) related to the delivery of HR services.

Accountabilities

• Contribute to an overarching Talent strategy and plan to design a better employee experience in support of the Etihad employer value proposition (EVP) and to achieve the goal of an employee experience as remarkedly thoughtful as our guest experience
• Define personas and their journeys across the end-to-end HR lifecycle from attracting to exit.
• Identify and prioritize the moments that matter in the interaction of Etihad employees, the external Talent marketplace, and people managers in driving a promoter eNPS in their interaction with HR services and the Etihad working environment (physical and culture)
• Lead the discovery, analysis, design, and implementation of human-centric solutions that address identified opportunities to improve the experience and achieve a promotor eNPS in HR Services
• Manage the employee experience user story backlog
• Partner with internal HR teams to implement high priority employee experience user stories, for example, HR PDT team, HR Delivery Services, Strategic Comms, and the Change Management Office
• Work with cross-functional stakeholders and third-party vendors to influence human-centric design across Etihad corporate and international market processes in their interaction points that impact employee experience in HR services and processes (e.g., Finance, IT, Executive Recruiters)
• Define and monitor employee experience metrics and ROI indicators
• Champion a mindset of the employee experience as part of the DNA of the HR function
• Provide expert consultative guidance for initiating strategic long-range employee experience goals and objectives

Education & Experience

• Minimum of eight years of related work experience
• Advanced know how in human centric design thinking skills and ability to track and coordinate competing priorities across complex initiatives
• High levels of empathy and ability to assimilate a diverse range of perspectives into solutions that are remarkedly thoughtful about experience, address the enterprise goals of HR, and are sustainable
• Experience in influencing cross functional teams with indirect reporting lines
• Experience developing strong relationships across multiple stakeholder groups at all levels of the organisation
• HR knowledge and strong business acumen
• Graduate degree in Human Resources, Phycology, or related field
• Desirable to have a relevant certification in a related domain, for example UX/UI design

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

To learn more, visit etihad.com

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COVID-19 UPDATE: The health and safety of our communities-including our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy.

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