Job Description

1. Daily Business Operations

Oversee the full day-to-day functioning of the retail store, workshop, and online operations. Ensure customer enquiries, orders, installations, and service requests are managed efficiently. Monitor inventory levels, stock ordering, supplier follow-ups, and incoming shipments. Maintain showroom presentation, product displays, and merchandising standards. Oversee opening/closing procedures, workflow scheduling, and operational readiness.

2. Staff Management & Recruitment

Manage daily rosters, staff productivity, performance, and training. Use local knowledge to source suitable employees for sales, warehouse, and workshop roles. Build strong relationships with recruitment agencies to fill vacancies efficiently. Coordinate interviews, onboarding, and ongoing staff development. Provide leadership, coaching, and conflict resolution to maintain a positive workplace.

3. Contractor & Trades Coordination

Maintain strong relationships with contractors, installers, trades, and external service providers. Source and assess new contractors when required for fit-outs, repairs, or technical installations. Negotiate pricing, schedule work, and ensure contractors meet required quality and compliance standards. Oversee contractor performance and maintain a trusted contractor network.

4. Sales Support & Customer Experience

Oversee customer service standards, ensuring quick response to enquiries and complaints. Support the sales team with product knowledge, upselling, and tailored customer solutions. Ensure consistent follow-ups on leads, quotes, and outstanding jobs. Maintain strong relationships with key clients, fleet customers, and wholesale partners.

5. Marketing & Advertising

Plan and coordinate marketing campaigns, social media activity, and product promotions. Manage online listings, pricing updates, and product content across digital platforms. Track advertisement performance and adjust strategies to improve reach and revenue. Support branding consistency across signage, digital assets, and in-store displays.

6. Financial & Administrative Oversight

Monitor daily sales, job margins, and operational expenses. Approve supplier invoices, contractor payments, and reconcile daily takings. Assist management with reporting, budgeting, and business planning. Ensure compliance with workplace safety, industry standards, and company policies.

7. Automotive Knowledge & Technical Understanding

Possess strong understanding of vehicle makes/models, accessories, and aftermarket solutions. Guide staff and customers on fitment compatibility and product recommendations. Work with technicians to ensure correct installation processes and job quality. Stay updated on new products and industry trends.
Job Type: Full-time