Job Description

Client Management Dubai, United Arab Emirates; Dubai, United Arab Emirates Publicis Intermediate On-Site 3/20/2025 102025

Company description

Communication Agency specialized in Advertising, Creative Services, Audiovisual Production, Digital & Social Media, Activation, Strategic Planning, and Media Services. Part of Publicis Worldwide network. Present in the Middle East since 1973.

Overview

Managing the day-to-day client relationship and communications between the agency and the current clients.
Support the Associate Business Director / Business Director to develop and produce effective communication strategies for clients, in line with their business objectives and marketing requirements.

Collaborate with cross-functional teams (from the agency and/or from the group) across multiple clients/projects in a fast-paced atmosphere to ensure cohesive and efficient campaigns
Monitor closely the communication trends and in charge of competitive audit/reports
Identifying new business opportunities with current clients while managing allocated resource teams.
Supervise, inspire and guide the executive team members

Responsibilities

Technical & Product

Strong understanding of the advertising and media industries and the role of communication strategy within them.
Maintain a solid understanding of client's business (industry, market, product) and their competitors and be able to transform key learnings into strategic inputs
Develop an excellent daily client relationship and foster consulting opportunities wherever possible
In-depth knowledge of agency capabilities, processes, and tools

Business Acumen & Operational Efficiency

Manage the day-to-day relationship with our internal & external teams
Ensure that all key supporting assets are consistently up-to-date and driving a productive outcome (agendas, contact reports delivered timeously with key deliverables and then drive out those deliverables to the agreed timings)
Oversee and run team status meetings to align internal and external stakeholders on priorities and goals of each meeting/project
Manage expectations, time, and quality standards, and secure agreement of clients and team members with strong attention to details
Demonstrate ownership and confident management of multi-projects for multiple clients on multiple markets - as well as internal stakeholders
Work together with your full team across Traffic, Strategy, Content Marketing, Creative, Production, Development, etc. to deliver high quality work
Good understanding of the production ecosystem, milestones and requirements
Seamlessly manage multiple stakeholders across multiple clients/markets under the guidance of your Business Lead / Business Director / Associate Business Director

Innovative & Analytical Mindset

Take full ownership of every job that comes through you - and ensure that every job is measured against client requirements, agreed strategy and on-brand
Demonstrate logical thinking when describing client issues: quickly identifying problems to be solved during daily operation & projects, and subsequently to come up with smart solutions for them
Communicate complex topics in a concise approach with excellence, maturity and intent when writing or speaking
Write briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work
Challenge yourself and the team (direct line report and partners - strategy, creative, production) on coming up with innovative ideas that address brand and business objectives
Good financial understanding of budgeting and estimating

Qualifications

Bachelor's degree in marketing advertising, or a related field
Minimum of 5 years of experience, preferably within an experience in communication, digital or media agency, could also come from marketing/client side

Additional information

R-2493 F-2797