Job Description

Insights

Kantar is the world's leading data, insights and consulting company and our Insights colleagues are experts in human understanding. They help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.

Job Details

Role Description

Kantar is looking for a Account Manager to help deliver digital and operational excellence to the world's leading clients across diverse markets. This is Dubai-based regional client servicing role where you will be empowered and accountable for successful delivery of client projects.

Business development

• Take the lead in writing proposals and contributing new ideas, constructively challenge the client brief and offer solutions - write sound and effective proposals independently
• Take the lead on delivering credentials presentations and presenting proposals to clients
• Effectively cost projects and different project components with minimal guidance and while maintaining acceptable financial margins

Project design

• Take client briefs independently and understand what information is required from clients for proper project design - demonstrate ability to confidently and competently challenge the client brief and make recommendations to clients
• Independently design complex studies - be able to confidently identify/recommend optimal methodologies and sampling frames to meet client objectives
• Produce effective discussion guides for more complex projects independently (for offline and online projects) - including appropriate questions and techniques in order to meet the research objectives

Project management & client servicing

• Co-ordinate and manage several projects simultaneously from A-Z (small, medium and large)
• Be the key client contact and person responsible on any given project - to liaise effectively with clients/collaborators, keeping them informed of project progress and building relationships
• Draw up schedules for all aspects of each project and ensure that they are issued and agreed by all relevant personnel, notifying people immediately of any changes
• Delegate appropriate tasks to more junior staff and supervise the execution of these tasks. Supervise/take responsibility of all members of the project team
• Be aware of the screening and recruitment process (when delegated to junior staff members)

• Take the lead on moderation of projects - from simple to complex across a variety of methodologies and study objectives/project types
• Analysis & reporting
• Lead de-briefing/brainstorming workshops following fieldwork to fuel the analysis process and help more junior colleagues improve their analysis skills
• Demonstrate real intuitive insight, not superficial reportage, ensuring analysis and interpretation of results fulfils clients' core objectives
• Be proficient at independently interpreting data and writing insightful reports that make actionable, business-oriented recommendations
• Present findings to clients independently with confidence
• Work collaboratively with colleagues to ensure the proper high-quality integration of qual-quant work

Online qualitative

• Understand and be able to explain to others, online qualitative offerings and be well informed of Kantar's different online platforms

Subject knowledge

• Gain a deeper understanding of a sector - develop a 'specialty'/areas of expertise
• Be familiar with ESOMAR standards and protocols
• Undertake training courses as required for further development

Personal & team management & development

• Build a strong working relationships within the team, and with the different operational departments to ensure smooth project execution
• Take an active role in mentoring and training more junior members of staff - through working closely with them, delegating tasks, offering support, brainstorming with them, reviewing written work, etc.
• Take personal and proactive responsibility for own development

Organisational management & external promotion

• Make a contribution to Kantar's policy and strategic decisions mainly through participation in meetings and/or workshops (as invited) as well as through volunteering suggestions in day to day work
• Be aware of Kantar's public profile and to seek opportunities to attend conferences, training, seminars or other external events that would provide attendees with intelligence about the research marketplace and help to build their specialist research knowledge
• Represent Kantar in a professional and ethical manner at all times, always maintaining the integrity of the Kantar brand
• Ensure queries not relevant to the qualitative department are promptly passed to the appropriate contact or department
• Ensure timely and accurate/high quality delivery of deliverables (client emails, proposals, reports, etc.)
• Adhere the internal quality control processes & procedures

Country

United Arab Emirates

Location

Dubai, Jumeirah Lakes Towers

Why join Kantar?

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.

And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we're flexible in our approach to ensure people feel included and accepted. We're committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you're not a perfect fit, we'd love to receive your application and talk to you about this job or others at Kantar.