Synopsis

• Manage the delivery of supplier provided Security Operations services to agreed service level standards
• Oversee day-to-day information security

Accountabilities

• Manage the delivery of security services by the managed security services provider
• Serve as the key point of contact for information security operational requests
• Review supplier provided reports and ensure adherence to agreed SLAs
• Ensure effectiveness of security services provided by the managed services provider for detection, prevention, protection and remediation of security incidents
• Ensure the enforcement of information security controls to Etihad security standards, policies and regulatory requirements by the managed services provider
• Provide support for information security investigation requests
• Provide support for information security investigation requests
• Report status of information security situational awareness as requested
• Ensure that the service provider applies security policies, requirements and controls to all supported platforms
• Ensure that the managed security services provider defines and documents security procedures and configurations

Education & Experience

• Computer Science, Management Information Systems or equivalent
• Post-graduation (preferably in Information Technology or Computer Science) desirable
• Industry and domain certifications such as Certified Information Systems Security Professional (CISSP) , Global Information Security Assurance Professional (GIAC) , Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC) or equivalent
• ITIL Foundation certificate in ITSM desirable
• 3-5 years of experience in security operations, Security Operations Center and related supplier management
• Experience in working in a dynamic context within a managed services, multi-vendor and geographically-dispersed organizational environment

About Etihad AirwaysEtihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world\xe2\x80\x99s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad\xe2\x80\x99s codeshare partners, Etihad\xe2\x80\x99s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world\xe2\x80\x99s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.To learn more, visit

Etihad Airways