Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.

Job Purpose

Establish and maintain relationships with global banks and financial institutions in order to increase the product lines offered to ARIE customers.

Job Responsibilities

• Identify and maintain banks and FIs\' in key corridors for entering into a Correspondent Banking or other relationships
• Negotiate with the identified/existing partners for better terms and conditions from a commercial and operational perspective
• Coordinate with internal stakeholders and complete all activities for establishing the relationship with the identified bank/FI
• Ensure that all necessary approvals/licenses required prior to launching new product/service are obtained
• Ensure that all Compliance related requirements of all our partners are completed on time and provided to them
• Provide fresh bank guarantees/timely renewal of existing Bank Guarantees in coordination with internal stakeholders
• Provide technical support for a limited time to branches when a new product is launched to resolve service related issues
• Review the performance of Correspondent Banks/service providers to ensure continuous improvement. Review will be based on pricing and FTD processing efficiency
• Assist the Marketing Department in preparing marketing collaterals, especially for new products
• Ensure that necessary communication is sent to our existing customers (SMS, Emails) whenever a new product is introduced
• Follow up with Correspondent Banks/partners for refund of any security deposit maintained with them
• Coordinate with Indian Bank representative offices in the UAE to ensure that they provide necessary support to our branches for new NRE Account opening
• Arrange, coordinate, and attend roadshows/marketing events for Indian customers
• Assist the branches to resolve critical customer complaints by liaising with Correspondent Banks/service providers

Job Requirements

Qualifications

• Graduate or equivalent in any related field, preferably Management or Business qualification

Experience

• Minimum 8 years of relevant experience in the financial service or similar business lines within the UAE

Knowledge & Skills

• Basic knowledge on banking payment systems and remittance services
• Excellent communication skills (written and spoken)
• Ability to understand and interpret legal documents
• Negotiation skills
• Analytical skills
• Problem solving skills
• Customer service skills
• Team player
• Tact and discretion in dealing with confidential documents

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.

Al Rostamani Group