Job Description

Manager - Client Services (Elite Banking) - Abu Dhabi, UAE
Position Overview
First Abu Dhabi Bank (FAB) is seeking a motivated Manager, Client Services to support the Elite Banking business segment in Abu Dhabi. This role involves handling daily operational matters, ensuring seamless client service, and acting as a key support partner for relationship managers. The position requires strong interpersonal skills, attention to detail, and the ability to work in a high-pressure environment with strict deadlines.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: 22000-28000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Act as the first point of contact for Elite Banking clients, ensuring queries are resolved promptly by phone, email, or in person
• Support relationship managers with account opening, closing, and KYC compliance checks
• Process transfers, remittances, FX deals, and fixed deposits within defined turnaround times
• Generate and share MIS reports to highlight process gaps and recommend improvements
• Liaise with investment desks, securities, and custody teams to coordinate investment transactions
• Manage documentation flow, signature verification, and call-back procedures where applicable
• Provide clients with bank statements, portfolio updates, and secure delivery of banking instruments
• Log, track, and escalate customer complaints to ensure timely resolution and improved satisfaction
• Support training and mentoring of junior staff while covering for colleagues during absences
• Ensure adherence to FAB's compliance, regulatory standards, and internal audit requirements

Ideal Profile

• University degree in Business, Economics, or Marketing; or equivalent work experience (minimum 3 years)
• Strong knowledge of banking products, services, and compliance requirements
• Excellent English communication skills (Arabic is an advantage)
• Strong interpersonal and relationship-building skills with client-focused mindset
• Ability to manage multiple tasks under pressure while maintaining accuracy
• Self-starter with solid technology skills and commitment to continuous improvement

Why Join Us

• Opportunity to work with the UAE's largest bank, known for innovation and client excellence
• Exposure to Elite Banking and client-facing leadership opportunities
• Structured career development and professional training support
• Dynamic, multicultural team environment with international collaboration
• Competitive tax-free salary and comprehensive benefits package

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a leading financial institution in the region, offering world-class banking solutions with a strong focus on innovation, growth, and client success.
Job Title Manager - Client Services (Elite Banking) - Abu Dhabi, UAE
Manager - Client Services (Elite Banking) - Abu Dhabi, UAE
Position Overview
First Abu Dhabi Bank (FAB) is seeking a motivated Manager, Client Services to support the Elite Banking business segment in Abu Dhabi. This role involves handling daily operational matters, ensuring seamless client service, and acting as a key support partner for relationship managers. The position requires strong interpersonal skills, attention to detail, and the ability to work in a high-pressure environment with strict deadlines.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: 22000-28000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Act as the first point of contact for Elite Banking clients, ensuring queries are resolved promptly by phone, email, or in person
• Support relationship managers with account opening, closing, and KYC compliance checks
• Process transfers, remittances, FX deals, and fixed deposits within defined turnaround times
• Generate and share MIS reports to highlight process gaps and recommend improvements
• Liaise with investment desks, securities, and custody teams to coordinate investment transactions
• Manage documentation flow, signature verification, and call-back procedures where applicable
• Provide clients with bank statements, portfolio updates, and secure delivery of banking instruments
• Log, track, and escalate customer complaints to ensure timely resolution and improved satisfaction
• Support training and mentoring of junior staff while covering for colleagues during absences
• Ensure adherence to FAB's compliance, regulatory standards, and internal audit requirements

Ideal Profile

• University degree in Business, Economics, or Marketing; or equivalent work experience (minimum 3 years)
• Strong knowledge of banking products, services, and compliance requirements
• Excellent English communication skills (Arabic is an advantage)
• Strong interpersonal and relationship-building skills with client-focused mindset
• Ability to manage multiple tasks under pressure while maintaining accuracy
• Self-starter with solid technology skills and commitment to continuous improvement

Why Join Us

• Opportunity to work with the UAE's largest bank, known for innovation and client excellence
• Exposure to Elite Banking and client-facing leadership opportunities
• Structured career development and professional training support
• Dynamic, multicultural team environment with international collaboration
• Competitive tax-free salary and comprehensive benefits package

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a leading financial institution in the region, offering world-class banking solutions with a strong focus on innovation, growth, and client success.
Post Details
Job Start Date
Salary from 22000.00
Salary to 28000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required