Job Description

Job Details
Key Responsibilities:
Ensure that the Unit is updated with latest market intelligence pertaining to cards transactional fraud trends and all local and/or international fraud alerts involving DIB cards are promptly known to the Bank by maintaining and managing active relationships with key Fraud Forum Members and regular visits to VISA ONLINE website.
Ensure awareness on latest card transactional fraud techniques being adopted by fraudsters through active participation in the Fraud Forum and other regional and international conferences on the subject
Ensure that existing processes, fraud control techniques, and set Fraud control system parameters and thresholds for monitoring are sensitive to market intelligence available and changes in the latest fraud trends and are reviewed with regular intervals to keep them abreast of these changes.
Organize and develop Unit's activities to ensure that transactional monitoring activity is conducted effectively and efficiently.
Maintain close monitoring of transactional activity to ensure early identification of suspicious transactions with respect to fraudulent usage in order to minimize transactional fraud losses. Report any identified fraudulent activity for immediate action to prevent further losses.
Perform investigations to ascertain genuineness of cardholder claim(s) to assist in compensating the cardholder for counterfeit transactions.
Manage Fraud Monitoring Hotlist tables to meet current fraud trends in the market.
Proactively identify and analyze inherent risks within Operations processes and explore ways of minimizing risk. Recommend and initiate process/workflow changes and appropriate controls for higher efficiency and enhanced controls.
Recommend action plans for continuous process improvements in order to enhance both processing efficiency and operational controls and save costs and assist in implementing these action plans once approved.
Review and analyze statistics relating to performance of the Unit to ensure that operating procedures and processes are optimized and provide feedback to senior management.
Implementation of key system enhancements.
Ensure that all processes in the Unit are compliant with Central Bank, VISA International, and DIB rules and regulations in processing of transactions and documentation.
Ensure that all required Regulatory and other periodic Reports / MIS are submitted on due dates to manage staff productivity and recommend for planning capacity well in advance thereby meeting service requirements of customers.
Ensure that staff under supervision training and development needs are identified and documented in their personal training and development plans and submitted for management approval.
Manage and control operational activities pertaining to cards manual authorization management to ensure that all requests received is processed as per bank policy.
Work Experience:
Minimum of 6-8 years in relevant field
Education:
Minimum Bachelor's Degree in Business Administration. MBA/Risk Certification will be an added advantage
Company Description
Dubai Islamic Bank (Public Joint Stock Company) is the worlds first Islamic bank founded in 1975. Dubai Islamic Bank combines the best of traditional Islamic values with technology and innovation in order to position for sustainable success. Dubai Islamic Bank (Public Joint Stock Company) has established itself as the undisputed leader in Islamic Banking & Finance arena with a footprint spanning across multiple countries in various continents. With over 5 million customers and 500+ branches across the world, Dubai Islamic Bank has successfully turned the niche segment of Islamic Banking into a mainstream industry that is recognized across the globe.Dubai Islamic Bank offers exciting career opportunities for all thereby enabling each & everyone to achieve their full potential both in terms of performance and advancement. Dubai Islamic Bank is a proactive player in the Emiratization drive and offers candidates across all levels to be a part of the banks growth story. DIB also provides a world class Emirati Graduate Program where it offers the bright minds of the UAE to start and establish a long-lasting & fulfilling career. The bank has been recognized as an employer of choice across multiple forums for its opportunities and its endeavor to offer high quality career growth. Dubai Islamic Bank remains true to its roots as a customer-centered organization where close personal service forms the basis of all its relationships. Tradition and heritage are bridged with commitment, innovation and modernity so that customers of every nature are provided with comprehensive solutions to fulfill all their financial needs. Dubai Islamic Bank also is an active contributor in the development and progress of society via multiple social corporate responsibility programs.DIB values the use of LinkedIn as one of its most preferred platforms for hiring the right candidate and communicating with all followers globally, making it the most followed Islamic bank on LinkedIn.

Skills Required