Job Description

Position:

Branch Manager

Departments:

Cleaning & Pest Control Operations

Location:

Ajman / Sharjah / Dubai

Reports To:

CEO - Aaban Services

Role Purpose

The Branch Manager is responsible for leading and managing day-to-day operations of Aaban Services across the assigned branches. The role ensures smooth service delivery, customer satisfaction, team performance, revenue growth, and compliance with company standards.

Key Responsibilities1. Operations Management

Supervise daily cleaning and pest-control operations across all assigned areas. Ensure all jobs are assigned, executed, and closed on time. Monitor technicians, drivers, and supervisors for quality and productivity. Maintain equipment, vehicles, and chemicals stocks. Implement SOPs for service delivery and safety compliance.

2. Team Leadership

Manage a team of technicians, drivers, customer service staff, and supervisors. Provide training, performance evaluation, and discipline where required. Ensure all employees follow company standards, uniforms, and behavior policies.

3. Customer Relations

Address customer complaints and ensure quick resolution. Conduct site visits, inspections, and follow-ups with clients. Maintain strong customer relationships to increase retention and referrals.

4. Sales & Revenue Growth

Support sales team in generating new leads. Upsell additional services like AMC, water tank cleaning, and deep cleaning. Ensure monthly targets for each branch are achieved. Prepare proposals/quotations when needed.

5. Administration & Reporting

Maintain daily operations reports, job sheets, and contract files. Track branch expenses, fuel usage, overtime, and stock consumption. Submit weekly and monthly performance reports to the CEO. Coordinate with Accounts for invoicing and payments follow-up.

6. Compliance & Quality Control

Ensure all services meet Dubai Municipality & Sharjah municipality standards. Control chemicals, materials, and ensure proper storage. Conduct random job inspections to maintain service quality.

Qualifications Required

Minimum 3+ years experience in cleaning / pest control industry (mandatory). Strong leadership & team management skills. Good communication skills in English; Arabic is a plus. Valid UAE driving license preferred. Good knowledge of UAE locations (Ajman, Sharjah, Dubai). Ability to work under pressure and manage large operations teams.

Key Competencies

Strong operational management Decision-making & problem-solving Customer-first approach Time management & planning Team motivation & leadership Reporting & documentation skills

Salary & Benefits (optional section)

Competitive salary based on experience Company visa Accommodation & transportation (if applicable) Monthly performance incentives
Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month