Management Trainee Rooms Division
Dubai, United Arab Emirates
Job Description
Overview:
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai\xe2\x80\x99s only virtual helicopter tour and endorsements from a number of international sporting celebrities. : Purpose: As a Rooms Division Management Trainee, you will have the opportunity to develop your skills to become a future leader in the hospitality industry. At The First Group the Management Trainee programme would like to invite graduates from leading hospitality schools and provide them with hands-on operational experience, tailor made in the selected area of specialisation over the period of 12 months.
Responsibilities:
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai\xe2\x80\x99s only virtual helicopter tour and endorsements from a number of international sporting celebrities. : Purpose: As a Rooms Division Management Trainee, you will have the opportunity to develop your skills to become a future leader in the hospitality industry. At The First Group the Management Trainee programme would like to invite graduates from leading hospitality schools and provide them with hands-on operational experience, tailor made in the selected area of specialisation over the period of 12 months.
Responsibilities:
- Familiar with Rooms Division Standards and Procedures including Housekeeping and practice the duty of all sections.
- Maintain good working relations with all departments.
- Report to management on deficiencies and irregularities noted in the operation.
- Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
- Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed.
- Be alive to new ideas and system which could benefit the department and hotel.
- Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments.
- Responds immediately on medical requests and emergencies.
- Assist in investigating and resolving written guest complaints.
- Maintain good and smooth guest relations, builds rapport, and offer personalized service and assistance.
- Assist Front Desk when required, help guest check in, check out, etc.
- Assist other departments in resolving problems when Department head concerned is not available.
- Participate in Manager on Duty coverage as required.
- Assist and drive up selling at the point of check-in to increase overall room\xe2\x80\x99s revenue.
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out and Paymaster\xe2\x80\x99s are managed.
- Supervise work operations of the department.
- Deliver high quality service to guests.
- Ensure guest needs and reasonable requests are met.
- Seek opportunities to continually improve guest service.
- Take appropriate action to resolve guest complaints.
- Maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
- Adhere to the hotels and emergency policies and procedures.
- Be familiar with property safety, current first aid and fire emergency procedures.
- Ensure a high level of cleaning is maintained in work area.
- Ensure all reporting and servicing deadlines are met on a timely basis.
- Be involved in the recreation department operations and understand and be familiar with all the facilities, memberships and services provided.
- You will also be trained in other department of the hotel operations such as security, Human Resources, Recruitment, Finance, Sales & Marketing etc.
- You will require to attend monthly catch ups and review sessions with your appointed mentor/coach.
- Ensures that always properly well-groomed and personal hygiene maintained according to The Frist Group standards.
- Bachelor\'s or master\xe2\x80\x99s degree in Tourism Management, Hospitality Administration, Business Administration, or relevant discipline.
- Excellent level of English.
- Recently graduated and passionate for hospitality and delivering excellent service.
- Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
- Effective organisational skills: able to prioritise tasks and self-manage a workload.
- Excellent personal presentation with a warm and welcoming personality.
- Friendly, approachable, and professional.
- Have a strong eye for detail.
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Job Detail
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Job IdJD1492843
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned