Management Consulting Cx Specialist (arabic Speaker)
Dubai, United Arab Emirates
Job Description
Whom are we looking for?
Hi, we are Renascence.
A group of customer experience professionals united by a passion for understanding human behavior. We are growing and looking forward to working with the regions top talents.
Join Renascence in this exciting venture and be part of something big!
- Bachelor degree or higher
- Strong research, reporting, and presentation skills
- Excellent written & spoken Arabic & English
- Detail-oriented, organized, and able to work effectively in a fast-paced environment
- Extensive knowledge of the UAEs government service excellence program and the star rating
- Proven customer experience (CX) and employee experience (EX) knowledge
- Excellent Powerpoint or Keynote skills
- Current State Assessment: Conduct thorough internal evaluations of service delivery channels.
- Apply 7-Star Rating Standards: Assess centers and digital platforms on the 7-star service criteria.
- Develop Improvement Plans: Create and implement improvement plans for service enhancement.
- Reporting: Develop and present reports in Arabic and English.
- Coordinate with Stakeholders: Collaborate with all involved parties to ensure alignment with project requirements and goals.
- This position will be offered on a contract basis for a period of 2 to 6 months, with the opportunity for renewal based on business requirements and performance.
- Candidates will have an online interview, followed by an in-person interview.
- The successful candidate will be expected to work standard office hours, Monday through Friday, at our offices or our clients office in UAE.
Hi, we are Renascence.
A group of customer experience professionals united by a passion for understanding human behavior. We are growing and looking forward to working with the regions top talents.
Join Renascence in this exciting venture and be part of something big!
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Job Detail
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Job IdJD1737361
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned