To provide back up and assistance to the regional service manager.
Calculate, prepare, and send out service quotations and technical proposals. Provide proactive follow up with customers after submittal and help to turn enquiries into confirmed orders.
Create new service project job number in AX.
Prepare and distribute workshop and field service reports.
Processing of CM engine and parts warranty claims.
Perform Technical Communicator role. Compile, store, and archive service information and service bulletins both internal and external and communicate to internal and external customers.
Vendor coordination and interaction. Screening new and existing vendors, obtaining quotations, submitting purchase requests, follow PO and payment approval process.
Assist with EHS related tasks including compliance with local policies and permitting requirements, maintaining licenses and permits, EHS Self- Assessments, developing and implementing EHS Excellence goal plans, HOP Walks, safety walks, CI card process.
Covering MaK ME 24-hour customer hot line number.
Coordinate workshop crane and pressure vessel annual recertification.
Coordinate annual recalibration and recertification of all applicable workshop and field service equipment i.e. torque wrenches, gauges, calipers,
Back-up for reporting EHS incidents and near misses into SIRS.
Submit high risk travel approval requests to Corporate Security and follow up on corporate approval process.
Coordinate service job attendance with customers. Monitor vessel location and ETA, scheduling, manpower and tooling requirement, manpower planning, arranging flights, accommodation, visas, travel and EHS requirements.
Arrange for necessary shipyard, worksite, facility entry documentation and permits.
Arrange shipment of service tooling from Dubai to job site including export/import. Track the status and ETA of return service tooling shipments.
Provide project management support to regional service manager to assist in managing service projects, attend customer meetings etc.
Designated back-up to regional service manager when RSM is on vacation, sick or medical leave etc. Expected to cover a wide variety of tasks including service job coordination, supervision, invoicing, attending customer meetings, temporary project management assignments.
Ordering spare parts required for the workshop overhauling and repair jobs.
Oversee AV service exchange component program inventory and status including initial sales process, core status, core return inspections, core rebuilding, workshop reports submittals, close out with customers.
Coordinate local transportation of parts and components to and from vessels to workshop.
Assist RSM to finalize and prepare service invoices.
Assist in providing weekly service utilization hours.
Position Requirements:
Degree, diploma holder, or appropriate maritime certification preferred with at least 10-years prior experience.
Suitable job-related work experience will also be considered.
Strong marine, oil and gas, or land-based power plant experience with hands-on operation, maintenance, repair and servicing background and experience.
Must have good technical experience in servicing, overhauling, rebuilding, and repair of large medium speed marine engines and components.
Previous experience in managing or supervising marine or land-based service teams and workshops preferred.
Appropriate leadership capabilities.
Requires a good degree of diplomatic soft-skills and communication.
Team player, listening skills.
Required to work beyond normal office working hours.
Required to travel when necessary.
Must be able to speak, read, and write in English. In addition, Arabic and French language skills would also be beneficial.
Personal computer skills and familiarity with standard software packages is required.
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