Job Description

Schedule: Full-time Shift: Standard COME JOIN THE WORLD'S MOST INTERNATIONAL COMPANY

DHL Express has an opening for a Major Customer Executive. You will support the business by accurately and efficiently managing shipments and packages in order to serve our customers' needs to the best of our ability. Join us and help us achieve our mission of having the best day every day.

In this Major Customer Executive position you will be responsible to Manage and develop the assigned Key Accounts in order to maintain and grow the DHL market leadership position. Achieve individual sales targets while meeting key customer needs.

YOUR TASKS

· Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers' needs are recognized and met. · Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers' prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place. · Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly. · Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory. · Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets. · Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information. · Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer. · Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers' relationship. QUALIFICATIONS & KEY REQUIREMENTS:

Education Level Graduate level

Experience Level 2 years DHL experience in a customer handling role Fluency in English and Arabic