Job Description

Job Title: Maintenance Operations Manager

Job Summary:

The Operations Manager is responsible for overseeing all aspects of building maintenance, facility management, and technical services operations. This includes managing maintenance teams, ensuring timely preventive and corrective maintenance, optimizing resources, and ensuring compliance with safety and building regulations. The role requires strong leadership, operational planning, and vendor management skills to ensure the smooth and cost-effective functioning of all facilities under management.

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Key Responsibilities:

Lead, manage, and supervise maintenance and facilities teams across multiple sites. Oversee daily operations including HVAC, electrical, plumbing, civil maintenance, security systems, and cleaning services. Develop and implement preventive and corrective maintenance plans. Monitor work orders, response times, and service levels to ensure KPIs and SLAs are met. Conduct regular facility inspections to ensure compliance with health and safety standards. Manage service contracts, third-party vendors, and supplier performance. Develop operational budgets and monitor expenses to ensure cost control. Prepare regular reports on operational performance, incident management, and asset condition. Coordinate with tenants, building owners, and stakeholders to address concerns and ensure satisfaction. Ensure compliance with local regulations, sustainability practices, and industry best practices. Implement CAFM (Computer-Aided Facility Management) or CMMS tools for improved operational efficiency.
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Qualifications:

Bachelor's degree in Engineering, Facilities Management, or a related field. 7+ years of experience in facilities or maintenance operations, including 3+ years in a managerial role. Knowledge of building systems: electrical, mechanical, HVAC, plumbing, etc. Strong leadership, organizational, and communication skills. Experience with budgeting, reporting, and contractor management. Familiarity with CAFM/CMMS systems is preferred. Certifications such as PMP, NEBOSH, or FM-related credentials (FMP, CFM) are a plus
Core Competencies:

Operational Planning & Execution Team Leadership & Staff Development Vendor & Contract Management Facilities Safety & Compliance Customer Service Orientation Problem-Solving & Decision Making
Job Type: Full-time