Job Description

Job description:

Eye Witness Technical Services LLC,

located in

Dubai Production City

, is a leading provider of building maintenance, repair, and refurbishing services in the UAE, serving residential, commercial, and office customers, including high-rise buildings, low-rise buildings, villas, compounds, and temporary prefab structures. With a commitment to quality, safety, and customer satisfaction, we deliver end-to-end solutions in AC, MEP, plumbing, electrical, painting, carpentry, and renovation works.

About the Role:

The Maintenance Coordinator plays a vital role in ensuring the smooth execution of all maintenance activities, acting as a liaison between internal teams, customer support, and external service providers. This position requires daily scheduling coordination, project tracking, and operational and administrative support to ensure high-quality service delivery. A strong technical background is essential for preparing accurate quotations, estimating job durations, and scheduling in-house project teams efficiently.

Responsibilities:

Coordinate the distribution of access keys for technicians to ensure timely maintenance visits. Review and adjust daily maintenance schedules, prioritizing emergency tasks and follow-ups based on feedback from customer support. Monitor and respond to incoming requests from customer support, landlord support, and third-party contractors to ensure timely completion of tasks. Actively monitor escalation channels and promptly involve the Maintenance Manager when higher-level intervention is needed. Provide clear and concise handover notes for continuity between shifts. Maintain and update internal trackers and records for ongoing projects, preventive maintenance schedules, and quotations. Update the team roster daily based on operational requirements and technician availability. Record material usage from technicians and update the inventory system for accurate financial tracking. Coordinate scheduling of project teams for approved works and arrange inspection visits for the project supervisor. Prepare project quotations based on inspection reports from the maintenance supervisor or inspector.

Requirements:

Technical background in MEP (Mechanical, Electrical, Plumbing) or a relevant field is essential. Proven experience in a maintenance coordination or facilities management role. Strong technical skills to prepare accurate quotations based on inspection reports, material requirements, and labour estimates. Ability to read and interpret inspection reports and create actionable, time-bound project plans. Knowledge of MEP systems and standard maintenance procedures. Proficiency in using maintenance management software, spreadsheets, and inventory tracking tools. Excellent organizational and multitasking abilities to manage shifting priorities. Strong communication and interpersonal skills to coordinate between internal departments and contractors. High attention to detail with strong reporting and documentation discipline.

Should be on own visa.

Possession of a valid UAE driving license is a plus but not mandatory.
Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month