Job Description

Roles & Responsibilities:

Handle and monitor daily maintenance tickets. Communicate with clients to capture maintenance needs and provide updates. Raise POs and quotations as required. Create and manage work orders, ensuring timely assignment to field technicians. Schedule maintenance site visits between customers and the field team. Coordinate internally with other departments (sales, operations, planning, etc.) to align on maintenance activities. Track work order response times, follow-up on closures, and monitor customer satisfaction. Ensure all maintenance activities comply with company quality control standards. Prepare reports on open/closed tickets, pending materials, and customer feedback for management.
Qualification:

Bachelor's degree or diploma in Business Administration, Facilities Management, or a related field.

Professional certifications in facilities/maintenance management are preferred but not mandatory.

Training in customer service or communication is an added value.

3-5 years of experience in maintenance coordination, customer service, or a similar role.

Previous exposure to the construction, fit-out, doors, or building materials sector will be considered an advantage.

Strong organizational and coordination skills.

Effective communication and interpersonal skills with both internal teams and clients.

Critical thinking and problem-solving abilities.

Negotiation skills to handle client concerns and internal priorities effectively.

Ability to multitask and manage competing deadlines under pressure.

Valid UAE driving license (Preferred)

Languages: Proficiency in English, and Arabic (spoken & written).

Good knowledge of MS Office / ticketing systems ERP (Odoo or equivalent is a plus).

Customer service orientation with strong follow-up skills.

Relevant Experience in Construction / Fit-out / Joinery

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month