Job Description

The Vehicle Care Operations Specialist is a vital role responsible for ensuring smooth and efficient operations within a car care company, particularly for services such as luxury car washes, detailing, and related offerings. This individual manages daily activities, oversees staff, and ensures top-notch service quality to uphold the brand's reputation for excellence.

Key Responsibilities:

Operational Management:

Oversee and coordinate the daily operations of car care services. Develop and implement schedules to ensure optimal team productivity. Monitor workflow and ensure all services are delivered on time and to high standards.

Quality Assurance:

Conduct regular inspections to maintain the highest quality of car wash and detailing services. Ensure adherence to standard operating procedures and safety guidelines. Address customer concerns or complaints promptly and professionally.

Team Leadership:

Supervise and provide guidance to service staff, including car washers and detailers. Train new employees on processes, techniques, and customer service standards. Foster a positive and collaborative team environment.

Inventory and Equipment Management:

Monitor and manage the inventory of cleaning products, tools, and supplies. Ensure all equipment is in good working condition and arrange for timely maintenance or repairs.

Customer Interaction:

Communicate with customers to understand their specific needs and preferences. Ensure an exceptional customer experience from the moment of booking to service completion.

Reporting and Analysis:

Prepare operational reports to track performance metrics and identify areas for improvement. Collaborate with management to implement efficiency-enhancing strategies.

Qualifications and Skills:

Strong organizational and multitasking skills. Proven experience in operations management, preferably in the automotive or car care industry. Excellent communication and leadership abilities. Attention to detail with a commitment to maintaining high service standards. Familiarity with luxury car care and detailing techniques is a plus.

Work Environment:

The role is typically based in a car care facility, with occasional outdoor work. It requires hands-on involvement in operations and close interaction with team members and clients.

This position is ideal for individuals passionate about the automotive industry, dedicated to operational excellence, and skilled at delivering superior customer service.

Job Type: Full-time