Job Description

JOB PURPOSE:
To undertake a variety of tasks related to lube change services, including Oil-Filter change, battery and air-filter checks, etc. providing the required quality, quantity, brand and specification, operating in a safe and efficient manner ensuring optimum customer experience aligned to the ADNOC values. Contribute to maximize sales by making suggestions, upselling and cross selling. Maintain lube change machinery and equipment's and report any malfunction on immediate basis.
Service Operations

• Checks the condition and cleanliness of Lube Change Bay, and the stock of various lube products and spare parts available in the station, at the beginning of each shift.

• Promotes the new products for upselling purposes, including third party products available for the customer at the lube change center. Asks and understands customer's requirements and checks the vehicle thoroughly for any leakage or damages before starting the Lube change process, to ensure that there are no damages caused to the car and avoid any unreasonable claims by the customers. Takes consent from the customer & carry out the approved & confirmed services.

• Changes the Oil, Oil filter, etc. and provides all requested services according to quantity, quality, specifications and brands specified by the customer.

• Ensures all necessary care and best quality service in dealing with various brands of cars.

• Carries out the routine checks, i.e., batteries, air filter, Auto-transmission system, power steering, etc. Cleans inside of the car and ensures that the car is returned to the customer in excellent condition of cleanliness.

• Receives the payment at the end of the lube Change process and gives receipt accordingly.

• Makes sure that the right bill is provided with proper PLU's.

• Confirms the receipt once again to make sure the payment is for the right services & post it to the system accordingly.

• Maintains accurate Lube Change records in the FMS (Fluid Management System), recording registration number of the vehicles, nature of services provided, quantity and specification of oil, other products and parts used, time and amount of payment received, for all cars serviced during the shift.

• Maintains clean and hazard free site premises, facilities, and equipment. Checks the Oil change bay and equipment daily and carries out first level preventive maintenance.

• Informs Supervisor/SSM of any Lube or other products/parts supply requirements, repair/maintenance needs, customer complains etc. Prepares Stores requisition orders for ASSM/SSM approval.

• At the end of each shift, takes stock of Accessories i.e. Oil filter, flushing, (consignment stock) in order to determines order quantity.

• Updates Daily Control Sheet shift wise.

• Assists Supervisor/SSM and other team members as required. Performs other related duties as and when assigned by the Assistant Service Station Manager or the Service Station Manager.

Station Targets

• Stay updated on individual station KPIs, profitability and revenue targets.

• Work towards achieving budgeted service station sales and gross margin in line with the KPIs.

• Monitor inventory shrinkage and report daily banking transactions to achieve efficient financial management.

• Ensure optimal availability of stock at all times whilst controlling the wastage ratio.

Customer Experience

• Attends the Lube change service bay and greets the customers as they enter to lube change area. Advises on various services and grades of oil, filters and relative benefits as well as the products offered and their prices.

• Assist customers with their enquiries and provide additional information if required. Capture any special feedback or requirement from customer and feedback the same to the management.

• Carry out cross selling and up selling of products and services across the service station ensuring the provision of a friendly and professional customer service.

• Advise client regarding any promotional products and special offers.

Standard Operating Procedures

• Comply with all provided SOPs and HSE policies and processes.

• Obtain and comply with all authorization levels and protocols as defined in the procedures.

• Ensure full cooperation and immediate follow up on services execution gaps vs SOP.

• Handle cash securely and accurately in line with defined protocols.

• Comply with company uniform requirements at all times.

• Comply with HSE guidelines and use necessary Protective Equipment.

• Report any near misses/ potential HSSE incidents to the Supervisor/ SSM immediately.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:
Minimum Qualification

• Completion of Secondary Education

Minimum Experience & Knowledge & Skills

• 2 to 3 years of experience in Oil Change

• Knowledge of English and Arabic

• Physical strength and fitness

• Hard Working

• Team player

• Punctual

• Problem solving

• Excellent Communication Skills

• Positive attitude

Skills Required