Loyalty Executive – Mymillennium
Dubai, DU, AE, United Arab Emirates
Job Description
As a Loyalty Executive, you are responsible for supporting the strategic and operational execution of the MyMillennium loyalty program across the Middle East and Africa region. You will play a key role in driving member engagement, increasing enrollments, enhancing program visibility, and ensuring successful on-property activation. In this role, you will collaborate closely with hotel teams, the global loyalty team, and cross-functional departments including digital, CRM, and performance marketing to achieve regional loyalty KPIs.
Key Job Responsibilities:
Program Implementation & Support
Act as the regional focal point for MyMillennium program implementation and compliance across MEA properties. Ensure proper rollout and operational readiness of new loyalty initiatives at the hotel level.
Engagement & Activation
Support regional campaigns to increase MyMillennium enrollments, repeat bookings, and member engagement. Coordinate exclusive member offers and partner activations across participating hotels. Manage loyalty visibility across brand.com, hotel digital touchpoints, and CRM channels.
Performance Monitoring & Reporting
Track and analyze loyalty KPIs (enrollments, bookings, redemptions, etc.) across the region. Provide regular performance reports and recommendations for improvement. Monitor billing, chargebacks, and accuracy of invoices related to loyalty.
Training & Communication
Coordinate loyalty training sessions (on-site and virtual) for hotel marketing and front office teams. Create and maintain program guides, toolkits, and reference materials. Support the organization of refresher sessions and follow-up on training implementation.
Cross-functional Collaboration
Liaise with global loyalty teams on regional adaptations, data access, and escalations. Work with CRM and digital teams to optimize communications and offers targeting loyalty members. * Assist in resolving loyalty-related customer service or billing issues in coordination with hotels.
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Job Detail
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Job IdJD1940275
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned