Job Description

We are seeking a highly motivated and experienced Lounge Manager to oversee the overall operations and management of our establishment. The ideal candidate will be a strategic leader with a passion for hospitality, dedicated to ensuring operational excellence, delivering unparalleled customer service, and achieving financial targets. You will be responsible for managing daily activities, leading a diverse team, fostering vendor relationships, and driving the venue's reputation as a market leader.

Key Responsibilities

1. Operational Leadership & Excellence

Oversee all daily operations of the lounge, including service standards, facility management, and guest experience from entry to departure. Ensure strict adherence to all health, safety, sanitation, and food safety regulations in compliance with UAE law. Manage staff scheduling, inventory control, and supply ordering to maximize operational efficiency and cost-effectiveness. Maintain the highest standards of cleanliness, maintenance, and aesthetic appeal of the venue.

2. Financial Management & Profitability

Manage the lounge's budgets, control expenses, and implement strategies to achieve profitability goals. Oversee revenue streams, monitor financial performance against targets, and analyze P&L statements. Work closely with the accounting department for accurate financial reporting, payroll, and vendor payments.

3. Team Management & Development

Recruit, train, mentor, and schedule front-line staff, including servers, bartenders, and hosts/hostesses. Foster a positive, collaborative, and high-performance work environment. Conduct regular performance reviews, provide constructive feedback, and implement staff development programs. Address team challenges promptly and ensure alignment with the company's mission and values.

4. Guest Experience & Service Standards

Act as the ultimate ambassador for guest satisfaction, proactively addressing feedback and resolving issues promptly. Implement and monitor service protocols to ensure a seamless and exceptional guest journey. Develop and execute strategies to enhance guest loyalty, retention, and overall satisfaction.

5. Vendor & Inventory Management

Build and maintain strong, professional relationships with suppliers, vendors, and partners. Negotiate contracts and manage performance to ensure quality, consistency, and value. Oversee inventory levels for the bar and kitchen, minimizing waste and optimizing stock turnover.

6. Marketing, Events, & Brand Promotion

Collaborate with the marketing team to develop and execute promotional campaigns, events, and initiatives that drive footfall and brand visibility. Plan and oversee the execution of in-lounge events, live entertainment, and special promotions. Contribute to social media and PR efforts by providing insights and content related to lounge activities and trends.

7. Compliance & Reporting

Ensure full compliance with all municipal regulations, licensing requirements, and company policies. Prepare and present regular performance reports on key metrics (e.g., revenue, guest satisfaction, staff performance) to senior management.

Qualifications & Experience

Proven experience as a Manager, Assistant Manager, or similar leadership role in a high-volume, upscale restaurant, lounge, or hotel environment. In-depth knowledge of hospitality industry best practices, including health and safety standards. Strong financial acumen with experience in budgeting, cost control, and financial reporting. Exceptional leadership, interpersonal, and communication skills. Ability to work under pressure, multitask, and solve problems effectively. Fluency in English is required; additional languages are a plus. Relevant hospitality management qualification is preferred.
Job Types: Full-time, Permanent

Experience:

Food and Beverage: 5 years (Required) Food Hall: 3 years (Required)
Language:

* European Language (Preferred)