POSITION SUMMARY
Loss Prevention Supervisor Position: LossPrevention Supervisor Date: January 2023 BusinessUnit: JW Marriott Marquis HotelDubai CareerBand: OrangeBand Department: LossPrevention Reports to: Director of Loss Prevention Operations This job description sets out the current duties ofthe job role that may vary from time to time without changing the general character ofthe job role orthe level ofresponsibility entailed. The mandatory in this position is responsible for supporting the Assistant Loss Prevention Manager for implementing, overseeing and monitoring all security matters and the enforcement of security policies and regulation forthe protection of guests, employees, properties and classified information and from injury, damage, loss and theft. \xef\x82\xb7 A Full Time position based atJW Marriott Marquis Dubai. \xef\x82\xb7 Number of Direct Reports \xe2\x80\x93 N/A \xef\x82\xb7 Titles of Direct Reports \xe2\x80\x93 N/A Experience: \xef\x82\xb7 3-4 years of experience with hospitality security, Police or military Skills and Knowledge \xef\x82\xb7 Computer skills \xef\x82\xb7 EnglishLanguage \xef\x82\xb7 Leader shift \xef\x82\xb7 Well fit Education orCertification \xef\x82\xb7 High school or equivalent \xef\x82\xb7 Dubai Police Security Officer/ Supervisor Certificate (DPS) The following are specific responsibilities and contributions critical to the successful performance of the position \xef\x82\xb7 Patrol all areas of the property; secure rooms; assist guests with room access. \xef\x82\xb7 Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. \xef\x82\xb7 Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. \xef\x82\xb7 Respond to accidents, contact EMS or administer first aid/CPR as required \xef\x82\xb7 Gatherinformation and complete reports \xef\x82\xb7 Conduct safety briefing \xef\x82\xb7 Maintain confidentiality of reports/documents, release information to authorized individuals. \xef\x82\xb7 Proper documentation of all accidents, incidents, Marriott Threat condition, ISRA, SSA Files at LP office. and follow up accordingly \xef\x82\xb7 Be well versed and knowledgeable of JWMM Fire and Evacuation procedures as well as health and safety requirements in the Workplace. JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information SPECIFICDUTIES CANDIDATEPROFILE SCOPE /BUSINESS CONTEXT JOBSUMMARY Loss Prevention Supervisor JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information \xef\x82\xb7 Defuse disturbances in accordance with company policies and procedures. \xef\x82\xb7 Resolve safety hazard situations. \xef\x82\xb7 Liaise with Local Authorities \xef\x82\xb7 Handle all interruptions and complaints \xef\x82\xb7 Escort unwelcome persons from the property. \xef\x82\xb7 Ensure compliance with alcoholic beverage control laws. \xef\x82\xb7 Call for assistance using proper code responses. \xef\x82\xb7 Provide proper paperwork to employees. \xef\x82\xb7 Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Safety and Security \xef\x82\xb7 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. \xef\x82\xb7 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. \xef\x82\xb7 Notify Loss Prevention/Security of any guest reports oftheft. Policies andProcedures \xef\x82\xb7 Follow company, hotel and department policies and procedures. \xef\x82\xb7 Follows Marriott International Hotels Limited Regional Office policies and procedures \xef\x82\xb7 Protectthe privacy and security of guests and coworkers. \xef\x82\xb7 Maintain confidentiality of proprietary materials and information. \xef\x82\xb7 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. \xef\x82\xb7 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. \xef\x82\xb7 Perform other reasonable job duties as requested by Supervisors and Management. \xef\x82\xb7 Working hours as required to do your job but normally not less than 48 hours per week. GuestRelations \xef\x82\xb7 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN,JW Symphony of Service) to resolve issues, delight, and build trust. \xef\x82\xb7 Assist other employees to ensure proper coverage and prompt guest service. \xef\x82\xb7 Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. \xef\x82\xb7 Address guests\' service needs in a professional, positive, and timely manner. \xef\x82\xb7 Engage guests in conversation regarding their stay, property services, and area attractions/offerings. \xef\x82\xb7 Thank guests with genuine appreciation and provide a fond farewell. \xef\x82\xb7 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible. \xef\x82\xb7 Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Communication \xef\x82\xb7 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold,taking and relaying messages, and allowing the callerto end the call. \xef\x82\xb7 Speak to guests and co-workers using clear, appropriate and professional language. \xef\x82\xb7 Talk with and listen to other employees to effectively exchange information. Working with Others \xef\x82\xb7 Support all co-workers and treat them with dignity and respect. OTHER Loss Prevention Supervisor JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information \xef\x82\xb7 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.Develop and maintain positive and productive working relationships with other employees and departments. \xef\x82\xb7 Partner with and assist others to promote an environment ofteamwork and achieve common goals. QualityAssurance/Quality Improvement \xef\x82\xb7 Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit. Physical Tasks \xef\x82\xb7 Enter and locate work-related information using computers and/or point of sale systems. \xef\x82\xb7 Stand, sit, or walk for an extended period of time or for an entire work shift. \xef\x82\xb7 Read and visually verify information in a variety of formats (e.g., small print). \xef\x82\xb7 Move, lift, carry, push, pull, and place objects weighing less than or equalto 10 pounds without assistance.