Job Description

Job Title Guards / Security Services

Experience

School Degree

Description

SCOPE / BUSINESS CONTEXT A Full Time position based at JW Marriott Marquis Dubai. Number of Direct Reports N/A Titles of Direct Reports N/A

CANDIDATE PROFILE Experience: 1 to 2 years experience in position of similar capacity Skills and Knowledge Computer skills English Language Quick and eager learner Education or Certification High School or equivalent similarity experience required Dubai Security Guard/ Officer Certificate (SIRA)

SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: Patrol all areas of the property and report major defects to ENG immediately. Respond to perimeter alarm system, duress alarms, and fire life safety system Lock Property entrances when required Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid /CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to documents all Security/Loss Prevention related incident Handle all interruptions and complaints Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. OTHER Policies and Procedures Follow company, hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors and Management.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit. Physical Tasks Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

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