Job Description

Supports logistics activities and procedures to ensure timely delivery, customer satisfaction and cost saving.

Job Requirements

Creation and regular follow up of quotes in collaboration with Sales and CSSC Monitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCS Coordination of Manual Order entry with support of CSSC Daily review and resolution of blocks including improvement actions to avoid re-occurrence. Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence. Updating of Customer Profiles and Customer Master including x-references Follow up on open disputes or invoices with other departments like finance and Sales including credit creation with support of CSSC to ensure best possible A R results. Creation of returns with support of CSSC and follow up on aged open returns. Daily working on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance. Timely escalations towards planning and Customer Service Management to avoid high-cost premium freight and line stoppages Review of STR Performance by CSR & Customer including improvement actions Review of billings or bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management Participation in daily GO Meetings and highlighting of issues and improvement ideas. Usage of TEOA Tools to ensure high quality standards. Daily review of consignment workflows and resolution. Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence. Regular follow up of drop shipment orders Active participation in weekly team and TEOA meetings Regular Meetings with Sales and Marketing for information exchange and initiation of improvement actions Monthly review of Customer Satisfaction results with Management and TEOA practitioner including improvement actions to deliver best in class Customer Experience Working on Customer Service KPIs Internal communication with various departments like Sales, Finance, Pricing, WH, Planning and Customer Supply Chain External communication with Customers, Carriers and WH

What your background should look like

Masters in industrial engineering and Logistics freshly graduated PC knowledges in SAP, MS Office, Lotus Notes Good skills in English language are required, further languages desirable. Very good customer and service orientation required.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

_, Tanger-Assilah 90000

Morocco

Posting City:

_

Job Country:

Morocco

Travel Required:

Less than 10%

Requisition ID:

143481

Workplace Type:

External Careers Page:

Logistics