Logistic and Customer Support Coordinator Exciting opportunity with Igenomix - Pioneers in advanced reproductive genetic testing. At IGENOMIX we provide advanced services in reproductive genetics. Our broad experience and qualifications make us the global leader in this field. The constant efforts we make in R&D, enable us to create and develop specific tools to support professionals in the reproductive medicine area. Igenomix is part of Vitrolife Group, Vitrolife is an international medical device and genetic services Group. Vitrolife develops, produces and markets products for reproductive health together with services that provide personalised genetic information to improve clinical practices in infertility, women\xe2\x80\x99s health and rare diseases. Headquartered in Gothenburg, Sweden, the Group currently employs approximately 1,200 people worldwide. Its products, services and solutions are available in more than 110 markets through a network of subsidiaries and distributors. The Group has wide-ranging experience in the fertility field with an advanced research capacity. The Vitrolife share is listed on NASDAQ Stockholm. _
https://www.vitrolife.com_
https://www.igenomix.com We are offering one outstanding candidate the opportunity to be a Logistic and Customer Support Coordinator, based in Dubai. Key Responsibilities

• Providing Customer support to clients.
• Educating Clients on available tests and programs affiliated with clinics
• Coordinating services between clinics and the lab
• Maintaining customer satisfaction by providing accurate and thorough knowledge
• Working alongside the Logistic and Customer support coordination team with daily sample reception
• Ensuring Biological Samples shipments movement in required temperature and time Delivery (Domestic & international).
• Coordination with Vendors for import shipments.
• Liaison with custom for getting shipments cleared on time.
• Pre & post documentations of Import and Export shipments for clearance & delivery.
• Planning & Supervision of outbound material dispatches for Domestics / International locations.
• Reverse Logistics Domestic & International (Biological samples and other materials).
• Follow the Compliance and Regulatory / Statutory rules and regulations related to logistics and specimen handling.
• Maintaining & analysis of various inventories such us Office consumables and material.

• Double -checking internal sample codes/lab-codes aligned for each sample to validate the accuracy of the samples before forwarding to lab.
• Ensure the applicable logs and records are completed and maintained as per internal procedure.
• Manage outsourcing and the tracking of samples to approved referral lab.
• Coordinating with waste management external company for proper and timely collection and maintain its record.
• Assist for non-technical witnessing when required/necessary.
• Coordinating with cleaner to ensure cleanliness of the entire laboratory.
• Managing all Incidences related with a sample by Navision software to monitor and take corrective actions for improvement.

• Collaborate with Sales, Logistics, and labs to meet and exceed client delivery expectations

What will you need as a successful Logistic and Customer Support Coordinator?

• Energetic, hardworking and flexible
• Minimum of 2 years of office setting Customer Support and Logistic Experience
• 4-year bachelor\xe2\x80\x99s degree (preferably in-health care or related field)
• Organized with ability to multitask and prioritize
• Advanced proficiency in Microsoft Office products
• Professional work ethic
• Ability to work independently and as part of a team as well
• Excellent communication and interpersonal skills

We offer an attractive compensation package at a very dynamic and innovative company; as well as a unique career opportunity with potential for growth within our organization. Job Type: Full-time