Job Description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids' Club.

Consistently offer professional, friendly and engaging service. Greet all guest as they enter and exit the hotel while ensuring service standards are followed. Serve welcome drinks to guests upon their arrival as per the service standards. Engage in conversation with first time visitors, showing them the lobby and offering directions as required. Assist guests regarding hotel facilities and promotions in an informative and helpful way Use a positive and clear speaking voice, address the guest by name if you know it. Listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel's lay-out, activities taking place and local attractions. Follow "lost and found" policy. To follow department policies, procedures and service standards. Engage with guest to encourage positive feedback on social media. Drive and champion ALL loyalty program. Perform registration process by obtaining data from guest and by observing the established guidelines. Review all Group Resumes, VIP reports, daily business reports. To support the Concierge or Royal Service agent as required. Be familiar with hotel services and promotions and promote them. Take and deliver accurate and timely guest messages. Respond to queries positively. Other duties as assigned.

Qualifications

Previous guest service experience required. 2nd language required according to the majority of our guest profile, 3rd language is a plus. Outgoing personality Able to engage with guest to encourage positive feedback on social media. Must possess a professional presentation. Must possess outstanding guest services skills and sophisticated verbal communication skills. Strong interpersonal and problem solving abilities. Highly responsible and reliable. Ability to work well under pressure in a fast paced environment. Ability to work cohesively as part of a team. * Ability to focus attention on guest needs, remaining calm and courteous at all times.