Job Description

Job Category: Hotel-Front Office
:
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We're searching for a Lobby Ambassador capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:

• Greet and welcome visitors, ensuring a positive first impression.
• Manage check-ins and check-outs efficiently and accurately.
• Provide assistance and answer inquiries from visitors and guests.
• Maintain a clean and organized lobby area.
• Direct visitors to the appropriate person or department.
• Monitor security by ensuring only authorized individual's access the premises.
• Handle incoming calls and transfer them to the relevant individuals.
• Assist with administrative tasks, such as sorting mail and managing deliveries.
• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Ability to work well under pressure in a fast paced environment

What We need from you:

• Ability to work cohesively and collectively as part of a team
• Fluency in English; additional languages are a plus (Russian Speaker)
• Bilingual or multilingual proficiency is a bonus.
• High school diploma or equivalent.
• Proven experience in a customer service or front desk role.
• Excellent communication and interpersonal skills.
• Friendly and approachable demeanor.
• Ability to remain calm and professional in high-pressure situations.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Skills Required